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when trying to find a Sheraton or Starwood contact I only get Marriott. I did forward Marriott my case but they resent it to Sheraton Customer Care. So far no answer at all from Sheraton or Starwood.
Thank you for contact you can give me.
this was my last email sent a few days ago and finally Sheraton acknowledged of course I had to go into their website and copy their "customer service" motto in the email to see if someone would reply.
---------- Forwarded message ----------
From: Customer Care, Starwood...
by the way on July 7 I sent email only with these questions and now one replied:
please advise if you have any news on the bag that was left at Sheraton Guilin for several hours June 21, 2017? What measures are you taking to find the bag?
this is a small tour operator I have been using for many years as well as other big ones like CITS be became small now because parted ways with partner.
I did ask Sheraton Headquarters when they called me a couple of weeks ago to say they were closing the file - I explained everything to them...
Tour operator is going to hotel everything but they do not even look at him any more. I fell sorry for him but I did withhold some of his funds and told him that some type of compensation has to be given to client before I pay him all I owe.
Hotel tells him if I want to file suit I can go...
thank you for your comments. I am the travel agent based in Miami who organized the trip most of my clients are from Brazil and this was one group. I have my local tour operator in China organize everything. He has been going to Sheraton on a Daily basis and is the one who went to police...
Thank you for your recommendations yes I did tell client no one leaves jewelry in back including without a lock
Have told her to write tô insurance including my 18-page report they do not have any homeowners insurance in Brazil that covers this
The only thing I find strange is film becomes...
Thank you Neil. Passenger has 2 travel insurance policies but their reply is only if bag was lost at airport which I find very strange.
this was actually a carry on we left at hotel because we took a train trip out of Guilin.
June 21, 2017 - 1p.m. - 24 pieces of luggage delivered by bus driver to Sheraton Guilin.
8p.m. - our group of 12 arrives. Bellboys do not wait for guests to get their keys nor identify their luggage prior to taking to the room, just tell them luggage is here.
One guest has a missing bag...