His missed vacation is not an Expedia mistake

Ilya Kovalenko believes that an Expedia mistake caused Turkish Airlines to deny him boarding on his recent international flight. And now he wants a full refund from Expedia and an apology. Unfortunately, the responsibility for Kovalenko’s missed vacation might lie a little closer to home. Read more “His missed vacation is not an Expedia mistake”

No, this is not the worst Airbnb story we’ve ever seen

When Jennifer Tudor rented an apartment in a Brooklyn brownstone through Airbnb, she may not have understood what to expect. Unfortunately, this led to an unpleasant rental experience for her — and for the owner. Now she claims to have discovered the worst Airbnb ever. Could that be true? Read more “No, this is not the worst Airbnb story we’ve ever seen”

Her husband was arrested on vacation. This is what happened next

Tamra Corrigan’s husband was arrested on vacation after a strange car accident. Now Corrigan wants to know if their insurance policy will cover the financial consequences of this nightmare. Read more “Her husband was arrested on vacation. This is what happened next”

She just wanted unlimited access to the parks at Universal Orlando

Kathleen Keenan thought she had unlimited access to Universal Orlando theme parks in Florida. After all, she’d paid extra for it.

She thought wrong. Read more “She just wanted unlimited access to the parks at Universal Orlando”

She missed the prom — and her Promlily refund

Ben Brian says his daughter missed the prom because of a company called Promlilly. It sent her an unattractive and damaged prom dress that looked nothing like the photo on its website.

He wants to send this monstrosity back and get a refund. But there’s a big problem — who, and where, is Promlily? Read more “She missed the prom — and her Promlily refund”

Warning: Make sure to get your AT&T promotion in writing

Did AT&T just take Crystal Edwards for $10?

She thinks so; AT&T doesn’t.

The truth — well, I’ll leave that to you to decide. That’s right, my friends. Scroll down for the poll. Read more “Warning: Make sure to get your AT&T promotion in writing”

O Captain! My captain, why are you keeping my deposit?

Tim Clark chartered a fishing excursion to celebrate his son’s upcoming wedding. When inclement weather caused the entire trip to be canceled, he expected his $500 deposit to be quickly returned.

The captain had other ideas. Read more “O Captain! My captain, why are you keeping my deposit?”

Is this American Airlines goodwill gesture just an insult?

When spring storms delayed Ernest Messersmith’s flight from Hawaii to Boston, American Airlines offered vouchers and hotel rooms for his inconvenience. Vouchers that, on reflection, it probably didn’t have to offer. Read more “Is this American Airlines goodwill gesture just an insult?”

An Uber no-show and no refund. Now what?

Liz Baenen’s Uber ride to the airport was a no-show, but that wasn’t the worst of it. The company kept her money, charged her a cancellation fee, and when she asked for a refund, it stonewalled. Read more “An Uber no-show and no refund. Now what?”