There’s an intruder in my apartment. Do I deserve a refund?

There’s an intruder in Linda Jones’s apartment. She thinks she’s entitled to a refund from Booking.com for the inconvenience. But you will never — not in a million years — guess how this case resolves.

Her problem is about more than travel safety and corporate intransigence. It’s about the power of a single word. In this case, it’s an email address. (Reprint from Oct. 2019) Read more “There’s an intruder in my apartment. Do I deserve a refund?”

Hey Groupon, what happened to my laptop computer?

After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But the company insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money. Can we help her? Read more “Hey Groupon, what happened to my laptop computer?”

Her final AT&T bill is much too high. Where’s her refund?

Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? Read more “Her final AT&T bill is much too high. Where’s her refund?”

Help! T-Mobile overbilled me after I canceled my phone

After Kelly King cancels her T-Mobile account, the phone company charges her for an extra month anyway. Can she get a refund? Read more “Help! T-Mobile overbilled me after I canceled my phone”

Norwegian Cruise Line reneges on its refund offer

When Ross Horrocks’ Norwegian cruise goes bad, the company offers him a full refund. Then it withdraws the offer. Is that fair? Read more “Norwegian Cruise Line reneges on its refund offer”

These CardCash gift cards are worthless. Can you help me?

Gesine Van Der Meer’s gift cards are worthless. Why won’t CardCash, the company through which she purchased them, offer a refund? And is there anything our advocacy team can do to help? Read more “These CardCash gift cards are worthless. Can you help me?”

I need out of this Sprint customer service nightmare

Sprint offers to lower Kenneth Lynch’s phone bill but then pulls a fast one when his wife tries to upgrade her phone. And now he has been plunged into a Sprint customer service nightmare. Can we help? Read more “I need out of this Sprint customer service nightmare”

Taken from her Southwest flight to the hospital against her will — who pays?

Sue Burgess began to feel sick on a Southwest flight from Phoenix to Albuquerque. After a rough trip in which she filled several barf bags,  Southwest sent her to a hospital after the plane landed. It turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill. She wants to know who is going to pay this bill. Read more “Taken from her Southwest flight to the hospital against her will — who pays?”

If I move, do I still have to pay an early termination fee?

Marah Henning’s father has to move, and that’s a problem. Just a few months ago, he ordered new Internet service. Now he’s stuck with a $300 early termination fee he must pay. Read more “If I move, do I still have to pay an early termination fee?”