Why did Spirit deny me boarding?

Warning: Make sure that you arrive at the airport with plenty of time to spare — or Spirit might deny you boarding. But can we help? Read more “Why did Spirit deny me boarding?”

You should not try to sell your airline vouchers. This is why

Warning: If a coronavirus flight cancellation left you with some airline vouchers, don’t try to sell them. If you do, you could easily end up with zilch. Here’s why. Read more “You should not try to sell your airline vouchers. This is why”

This is what happens when your airline convinces you to cancel your flight over coronavirus

If an airline convinces you to cancel your flight during the coronavirus pandemic, can you still get a refund? That’s what Lon Allan is asking today.

In March, Allan was sitting at home, minding his own business when an email from United Airlines arrived. At first blush, it seemed the airline had concern for Allan’s possible need to cancel his upcoming flight over coronavirus. But scratch the surface, and the motivation behind this email becomes crystal clear. Unfortunately, Allan didn’t recognize the friendly overture wasn’t all it seemed until it was too late.

Now Allan wants help retrieving the $8,631 he paid for the flight that United Airlines convinced him to cancel.

But is that possible?  (update) Read more “This is what happens when your airline convinces you to cancel your flight over coronavirus”

Will American Airlines refund this gift card?

Sarah German redeemed an American Airlines gift card for a flight, canceled within 24 hours and asked for a refund. So why is the airline resisting? Read more “Will American Airlines refund this gift card?”

I lost my passport on my flight and ended up in jail!

At some point during her international flight from New York to Madrid, Alberta Chen lost her passport. As a result, she ended up at the immigration window in Spain with no passport to show to the officers. What happened next was a traveler’s worst nightmare. Chen was taken from the airport, placed in detention overnight and then deported back to the United States the following day.

Now she wants to know how she can get a $2,400 refund for this vacation fiasco.

Read more “I lost my passport on my flight and ended up in jail!”

He canceled his Hawaiian Airlines flight, so where is the refund?

When Margo Seymour’s husband canceled his Hawaiian Airlines flight, the company offered him a goodwill refund. But now it’s five months later with no refund in sight. Can we help? Read more “He canceled his Hawaiian Airlines flight, so where is the refund?”

The airline lost my bag. Do I really need to call the police?

Somewhere along the way on Alexandra Epee’s journey home from London, the airline lost her bag. She arrived on time at the baggage claim carousel, but her luggage never did. Then her experience went from annoying to bizarre when a British Airways agent told her to call the police. She did so. But the authorities just directed her back to the airline, and she found herself caught in an endless loop.

Now Epee wants the Elliott Advocacy team to get to the bottom of this lost luggage fiasco. Can we? Read more “The airline lost my bag. Do I really need to call the police?”

This is the worst honeymoon horror story I’ve ever seen

Lauren Weichmann missed her honeymoon and she wants you to hear her horror story.

After their wedding, she and her new spouse boarded a Frontier flight for their much-anticipated honeymoon to Cancun. Upon landing, the giddy couple made their way to the immigration window and handed over their passports. But when Mexican authorities asked Weichmann’s husband for his required visa, the couple’s honeymoon came to a premature halt. He didn’t have a visa — and the border agents rejected him for entry to Mexico.  Read more “This is the worst honeymoon horror story I’ve ever seen”

What happened to my $7,662 American Airlines flight credit (and my Hawaiian dream)?!

Tom Suminski intended to redeem his stockpiled $7,662 American Airlines flight credit for a Hawaiian vacation. But he says an airline representative gave him faulty redemption instructions that led the credit to expire right under his nose.

All of it.

Now the family’s tropical dreams are in jeopardy. Suminski is asking for our help to get American Airlines to reinstate his flight credit. But is this just a lost cause? Read more “What happened to my $7,662 American Airlines flight credit (and my Hawaiian dream)?!”