United Airlines put me on another airline! Can I refuse?

In late May, Maria Gatchalian was still hoping to vacation in Greece in July with her family. But United Airlines had already canceled their nonstop and put them on a connecting flight on another airline — without notice. After Gatchalian accidentally discovered the surprising news, things went from bad to worse. When she tried to cancel the trip, United Airlines told her she would need to make any changes through Lufthansa. Read more “United Airlines put me on another airline! Can I refuse?”

Is my coronavirus emergency flight refundable?

Next time the president suspends travel to Europe, Tobias Gunzinger won’t book a ticket back to the States — at least not right away. But Gunzinger, who bought a pricey walk-up fare from Sofia, Bulgaria, to Anchorage in March, is not alone. Other travelers did the same thing, and they want to know: Is their coronavirus emergency flight refundable? Read more “Is my coronavirus emergency flight refundable?”

Yes, United Airlines owes you a refund if it cancels part of your flight!

When United Airlines cancels part of Brian Ostenso’s flight to Australia, he quickly responds with a request for a refund. But then, just as swiftly, the airline sends him a $6,824 future flight credit for the entire trip.

Ostenso doesn’t want a future flight credit. He wants a refund for the entire flight that United Airlines canceled. And he wants the Elliott Advocacy team to help him get it. But can we? Read more “Yes, United Airlines owes you a refund if it cancels part of your flight!”

United Airlines canceled my flight, so how do I get a refund?

Fact: If United Airlines cancels your flight during the coronavirus pandemic, it owes you a refund. Another fact? United Airlines would prefer to give you a future flight credit — even if it canceled your scheduled itinerary.

But can the airline or booking agent force you into accepting a flight credit by making it impossible to request a refund?

That’s what Renata Funk thinks has happened to her.

Read more “United Airlines canceled my flight, so how do I get a refund?”

This request for an upgrade failed in the worst way

Could asking for an upgrade to business class cause you to get kicked off your flight — and banned for life?

It seems so.

“Social Influencer” Jacqueline Ng insists that’s exactly what happened to her when she recently asked for an upgrade. Cathay Pacific agents turned down her request in no time and then kicked her off the flight. Worse, the airline accused her of fraud and banned her from all future flights.

Read more “This request for an upgrade failed in the worst way”

Why did Spirit deny me boarding?

Warning: Make sure that you arrive at the airport with plenty of time to spare — or Spirit might deny you boarding. But can we help? Read more “Why did Spirit deny me boarding?”

You should not try to sell your airline vouchers. This is why

Warning: If a coronavirus flight cancellation left you with some airline vouchers, don’t try to sell them. If you do, you could easily end up with zilch. Here’s why. Read more “You should not try to sell your airline vouchers. This is why”

This is what happens when your airline convinces you to cancel your flight over coronavirus

If an airline convinces you to cancel your flight during the coronavirus pandemic, can you still get a refund? That’s what Lon Allan is asking today.

In March, Allan was sitting at home, minding his own business when an email from United Airlines arrived. At first blush, it seemed the airline had concern for Allan’s possible need to cancel his upcoming flight over coronavirus. But scratch the surface, and the motivation behind this email becomes crystal clear. Unfortunately, Allan didn’t recognize the friendly overture wasn’t all it seemed until it was too late.

Now Allan wants help retrieving the $8,631 he paid for the flight that United Airlines convinced him to cancel.

But is that possible?  (update) Read more “This is what happens when your airline convinces you to cancel your flight over coronavirus”