What if you don’t want to tip on your cruise? Or maybe you’re not against cruise gratuities, but prefer to give on a person by person basis. Can the cruise line force you to pay a set amount for the crew’s bonus?
That’s the question Laurie May wants answered. She says Oceania recently blindsided her by adding $320 to the cost of her 10-day European cruise. The reason? Automatically added gratuities.
Now she wants the Elliott Advocacy team to retrieve the crew bonus and put it back in her wallet. But is that something we can do? (Reprint/Sept. 2019/updated June 2020)
Read more “This is what happens when you don’t want to tip on your cruise”
If the coronavirus caused your airline to cancel your upcoming flight, you might be wondering how to get your refund. Well, wonder no more.
Every day, the airline industry is coming up with new, surprising ways to avoid paying those cash refunds. But our team is here to make sure you know what your airline does — and doesn’t owe you during this pandemic. Here is the guidance you need to ensure you won’t miss any refund owed to you. Read more “If coronavirus made your airline cancel your flight, this is how to get a refund”
Evan Hunt recently made an embarrassing self-ticketing mistake on American Airlines that forced him to miss a business meeting. His time zone confusion led him to take a flight to Hong Kong that landed as scheduled — but one day too late for the important meeting.
So why is he contacting a consumer advocacy organization about this blunder? (Reprint/March 16, 2019) Read more “My American Airlines flight was on time, but I arrived on the wrong day!”
Bonnie Orlin doesn’t know the two people who used her stolen American Airlines miles to travel around the world. But, she says, the airline promised to restore the hacked miles to her account. However, nearly a year later, her 120,000 miles are still missing.
Is this case hopeless? (Reprint/Oct 2019) Read more “This is how to get your stolen American Airlines miles back”
In late May, Maria Gatchalian was still hoping to vacation in Greece in July with her family. But United Airlines had already canceled their nonstop and put them on a connecting flight on another airline — without notice. After Gatchalian accidentally discovered the surprising news, things went from bad to worse. When she tried to cancel the trip, United Airlines told her she would need to make any changes through Lufthansa. Read more “United Airlines put me on another airline! Can I refuse?”
Since the coronavirus started sinking the cruise industry, we’ve seen travelers make some pretty expensive cancellation mistakes. But Joan Kellert’s story is one of the worst. She lost nearly $9,000 when her travel agent canceled her upcoming cruise before any coronavirus cancellation waiver existed.
Now she wants her money back. But is that even a remote possibility? Read more “This coronavirus cruise cancellation was a big $8,697 mistake!”
Coronavirus panic is at full throttle. In the last week, we’ve received hundreds of requests for assistance from fearful travelers about coronavirus-related cancellations. Our advocacy team has been on call night and day, answering questions and providing help. But many reaching out to us have travel plans several weeks and even months in the future. These troubled travelers want to know if — and how — they should cancel their trips right now.
But for most of these travelers, the answer is simple. Do not cancel your future trip today. (Update/Reprint from March 23) Read more “Do not let coronavirus panic make you cancel your trip right now”
Jeri Lynn Wentz says the “fashionable” clothes she recently bought on Facebook were a giant disappointment. And when she tried to return the garments, the retailer gave her strange instructions. But in the end, the clothing company kept her money — and the low-quality items Wentz sent back.
Can the Elliott Advocacy team persuade PayPal to refund this Facebook shopping fiasco? (Reprint from Nov. 2019) Read more “Can you get a refund for all that stuff you bought on Facebook?”
Elisa Boyd says she’s just endured the most embarrassing hotel experience of her life. The story begins with two friends on a relaxing desert getaway. But it ends with a mortifying accusation by W Hotel employees and a giant post-stay credit card charge.
Now Boyd wants to know if the Elliott Advocacy team can clear her name and get her money returned. Can we do it? (This article was originally published in Sept 2019) Read more “Is this the most embarrassing hotel experience ever?”