Can Delta just ignore a refund request like this?

Delta Air Lines significantly changed Patrick Worrell’s upcoming flight and then ignored every refund request he made. Worrell intended to make a visit to the United States from Mexico in July. But the coronavirus made him rethink those plans and he doesn’t want to travel at all now.

With the date of the unwanted modified flight rapidly approaching, Worrell is asking the Elliott Advocacy team to intervene. Can we find anyone at Delta Air Lines who won’t ignore his refund request? Read more “Can Delta just ignore a refund request like this?”

This is how an expired tourist visa took her on a nightmare trip

If you land in a foreign country with an expired tourist visa, you’ll likely experience the same type of nightmare trip Sarita Charan recently experienced.

She flew halfway around the world to India before anyone noticed that she only had an expired e-visa in her passport. But moments after Charan stepped off the long flight, immigration agents noticed — and they ordered her to return home immediately.

Now Charan is asking the Elliott Advocacy team to hold Air Canada responsible for the entire debacle. She figures the airline owes her about $10,000 for allowing her to fly with the expired tourist visa. Is she right? (reprint) Read more “This is how an expired tourist visa took her on a nightmare trip”

My prepaid debit card was drained by a skimmer at the gas station!

Even if the coronavirus is currently restricting your travel plans, you’re still likely at risk of encountering an ATM or gas pump debit or credit card skimmer this summer. And if you use a prepaid debit card, you might find Sylvia Powers’ experience with a skimmer of particular interest. She swiped her American Express Bluebird card at the pumps of her local gas station, and a skimming device secretly recorded her information. Then, thieves duplicated the prepaid debit card and quickly began draining Powers’ funds.

Powers assumed American Express would protect her against this fraud. She assumed wrong. (Reprint – updated -July 2020) Read more “My prepaid debit card was drained by a skimmer at the gas station!”

This passport mistake will ruin your vacation every time

Trevor Seamon made a devastating passport mistake over the holidays, and it ruined his family’s dream vacation. In all the preparation for the journey to Italy, he neglected to check the validity of their passports. That error led the Seamons to arrive at the airport with passports expiring within 90 days — invalid for travel. Denied boarding, they missed their eagerly anticipated trip and ended up right back home at the end of the day.

Seamon believes Air France is responsible for this passport mistake, and he wants our team to negotiate a refund. But is the airline responsible for the family’s ruined vacation? (Reprint – Jan. 2020) Read more “This passport mistake will ruin your vacation every time”

This is what happens when you’re convinced to buy an expensive diamond during your cruise

Have you ever felt convinced or even forced to buy a diamond or any other expensive item during a cruise stop?  Kathy Hoffarth says it happened to her.

While cruising through the Caribbean with Royal Caribbean she purchased a $16,000 diamond at Diamonds International at one port. Unhappy with that purchase, at the next stop, she exchanged it for a larger, more expensive one. Now that she’ s home she doesn’t want that bigger diamond either.

She says the employees at Diamonds International made her buy this diamond and she just wants to send it back. And she wants a full refund. But is that possible?  Read more “This is what happens when you’re convinced to buy an expensive diamond during your cruise”

This is what happens when you don’t want to tip on your cruise

What if you don’t want to tip on your cruise? Or maybe you’re not against cruise gratuities, but prefer to give on a person by person basis. Can the cruise line force you to pay a set amount for the crew’s bonus?

That’s the question Laurie May wants answered. She says Oceania recently blindsided her by adding $320 to the cost of her 10-day European cruise. The reason? Automatically added gratuities.

Now she wants the Elliott Advocacy team to retrieve the crew bonus and put it back in her wallet. But is that something we can do? (Reprint/Sept. 2019/updated June 2020)

Read more “This is what happens when you don’t want to tip on your cruise”

If coronavirus made your airline cancel your flight, this is how to get a refund

If the coronavirus caused your airline to cancel your upcoming flight, you might be wondering how to get your refund. Well, wonder no more.

Every day, the airline industry is coming up with new, surprising ways to avoid paying those cash refunds. But our team is here to make sure you know what your airline does — and doesn’t owe you during this pandemic. Here is the guidance you need to ensure you won’t miss any refund owed to you. Read more “If coronavirus made your airline cancel your flight, this is how to get a refund”

My American Airlines flight was on time, but I arrived on the wrong day!

Evan Hunt recently made an embarrassing self-ticketing mistake on American Airlines that forced him to miss a business meeting. His time zone confusion led him to take a flight to Hong Kong that landed as scheduled — but one day too late for the important meeting.

So why is he contacting a consumer advocacy organization about this blunder?  Read more “My American Airlines flight was on time, but I arrived on the wrong day!”