My hotel was overbooked — why can’t I get a refund?

Several days before his trip to Italy, Robert Arbanas got an email informing him that his hotel was overbooked. A manager promised him a refund. But months later, Arbanas is still waiting. Can we help? Read more “My hotel was overbooked — why can’t I get a refund?”

Be careful using this money-saving car rental trick

It used to be a reliable money-saving car rental trick: Reserve a vehicle at an off-airport location and take an Uber or taxi over. You can easily knock off 10  percent or more in airport fees.

Unfortunately, that loophole is closing. Read more “Be careful using this money-saving car rental trick”

We lost our house in a fire, so why is AT&T sending us a phone bill?

If your house burns down, do you still have to pay your AT&T phone bill? That’s the question that John Valentine wants to be answered after his in-laws lost their home in a massive wildfire. The elderly couple keeps getting a phone bill from AT&T. But there’s no phone service. Do they still have to pay? Read more “We lost our house in a fire, so why is AT&T sending us a phone bill?”

Why is Enterprise making a damage claim against me?

Sarah Baker just got surprised with a damage claim from Enterprise car rental. She says the vehicle was in perfect condition when she returned it. Enterprise seems to disagree. So what’s going on here? Read more “Why is Enterprise making a damage claim against me?”

I want Home Depot to take back this broken washing machine!

Gale Mason wants Home Depot to take back her broken washing machine. After all, it’s practically new and LG can’t seem to fix it. Can we help? Read more “I want Home Depot to take back this broken washing machine!”

There’s an intruder in my apartment. Do I deserve a refund?

There’s an intruder in Linda Jones’s apartment. She thinks she’s entitled to a refund from Booking.com for the inconvenience. But you will never — not in a million years — guess how this case resolves.

Her problem is about more than travel safety and corporate intransigence. It’s about the power of a single word. In this case, it’s an email address. (Reprint from Oct. 2019) Read more “There’s an intruder in my apartment. Do I deserve a refund?”

He wanted to take a Thello train to Venice. How did he end up on a bus?

What if your train ride in a comfy sleeper compartment turns into an unpleasant bus ride? That’s what happened to David Papay on a recent overnight journey from Paris to Venice on Thello, a European rail company.

Now Papay is asking for help retrieving the refund that Thello employees promised him.

Read more “He wanted to take a Thello train to Venice. How did he end up on a bus?”

Why won’t Sears replace my broken refrigerator?

If your refrigerator stops working after just two years, shouldn’t the manufacturer replace it? That’s the question for today. Brent Wilkinson just wants Sears to replace his broken refrigerator. Can we help? Read more “Why won’t Sears replace my broken refrigerator?”

Can TaxRise really help itself to $900 of my money?

TaxRise took $900 of Jack Maxfield’s money without his permission after he used the service to try to fix a tax problem. Worse, he disputed the charges on his debit card — and lost. So is that the end of the story? Read more “Can TaxRise really help itself to $900 of my money?”