Can you help me finally get my watch repaired?

Dave Polini just wants his watch repaired. A national watch repair store, Watch Repairs USA, accepted it almost a year ago — and that’s the last time he saw it. Can we fix this problem? Read more “Can you help me finally get my watch repaired?”

How can I get a refund for a canceled vacation rental?

When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.

Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?

Wrong.
Read more “How can I get a refund for a canceled vacation rental?”

Were these theater tickets just a scam?

Donna Sandfort has a feeling that she recently was hit with a scam after she bought some theater tickets. When the venue suddenly canceled her tickets, she expected a refund. But there’s a third party involved and that complicated things. Read more “Were these theater tickets just a scam?”

Help! FlightNetwork will not give me the refund it owes me

Where is Ann Melody’s refund from FlightNetwork? Her airline canceled her flight and she asked for her money back, but it’s been four months. How long is too long? Read more “Help! FlightNetwork will not give me the refund it owes me”

My new LG microwave doesn’t work and I want my money back!

Mary Biber’s new microwave doesn’t work and the refund that LG promised is missing. Now she wants the Elliott Advocacy team to track it down. Can we?
Read more “My new LG microwave doesn’t work and I want my money back!”

Why did Lyft reject my credit card?

When Howard Sorkin tries to use his preferred credit card on a Lyft ride, the company rejects it. When he switches to Uber, does the company owe him anything? Read more “Why did Lyft reject my credit card?”

I just want the dealership to fix my car!

Robbyn Parker just wants his dealership to fix his car. But now the company is ignoring his plea for help. Read more “I just want the dealership to fix my car!”

Is my coronavirus emergency flight refundable?

Next time the president suspends travel to Europe, Tobias Gunzinger won’t book a ticket back to the States — at least not right away. But Gunzinger, who bought a pricey walk-up fare from Sofia, Bulgaria, to Anchorage in March, is not alone. Other travelers did the same thing, and they want to know: Is their coronavirus emergency flight refundable? Read more “Is my coronavirus emergency flight refundable?”

I can’t go to the gym, so where is my refund?

After a serious health issue prevents Robert Mora from going to the gym, he asks for a refund of his membership. The company agrees. But that was months ago and his refund is still MIA. So where is it?  Read more “I can’t go to the gym, so where is my refund?”