Booking.com is an online travel agency offering accommodations, flights, car rentals and attractions worldwide.
Booking.com Responsiveness rating
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What you need to know about Booking.com
We’ve been getting a lot of complaints about Booking.com lately, and it is barely hanging on to its current rating. Here’s a recent case in which a customer was billed twice for her hotel room. Here’s a rate error that Booking.com refused to correct. Booking.com wouldn’t help these customers fix their suspended account. The company didn’t refund this customer’s tickets, even after months. A traveler lost $6,074 when Booking.com canceled her vacation rental without a refund. This traveler arrived at a hotel just to find out Booking.com didn’t make a reservation, and this customer booked a hotel through Booking.com, but now the hotel won’t respond to him. Booking.com wouldn’t refund this customer even though the rental was in terrible condition. Booking.com gave this customer the wrong ticket and kept her money. The company keeps asking this customer for the same documentation over and over.
- Booking.com’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Booking.com with our insider guide or through our executive contacts.
- Booking.com’s customer service policies are standard. Here are our frequently asked questions about Booking.com.
Booking.com’s customer service response times
Booking.com’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (888) 850-3958 | Response times: Usually 1 to 30 minutes. Availability: Phone support is available 24/7. |
| Email support | Booking.com does not have email support. |
| Live chat support | Response times: Usually 1 minute to 24 hours. Availability: Live chat support is available 24/7. |
| Social media | Booking.com is active on social media platforms such as Facebook, X, Instagram, LinkedIn, TikTok and YouTube. |
| Help center/FAQ | Booking.com’s help center/FAQ provides quick answers to common questions regarding bookings, payments, cancellations, refunds, account management and travel-related services. |
How to resolve a problem with Booking.com
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Booking.com mailing address
Herengracht 597
Amsterdam, Netherlands 1017 CE
Booking.com loyalty program
Booking.com’s loyalty program is called Genius, which offers members discounts, travel rewards and special perks on eligible bookings.
Booking.com social media channels
Booking.com executive customer service contacts
Primary Contact
Alessandro Rotelli
Senior Director of Global Customer Service Operations
Herengracht 597
Amsterdam, Netherlands 1017 CE
alessandro.rotelli@booking.com
Chief Executive
Glenn Fogel
Herengracht 597
Amsterdam, Netherlands 1017 CE
glenn.fogel@booking.com
Can I contact Booking.com by phone?
Contact Booking.com by calling (888) 850-3958.
How do I contact Booking.com live?
Call (888) 850-3958 or send a message through its website.
How do I resolve a problem with Booking.com?
If you need to contact Booking.com, call (888) 850-3958 or send a message through its website.
How do I get a refund from Booking.com?
Booking.com’s refund process is straightforward. You can request a refund by contacting the information provided in your confirmation email. Similarly, if you need to request a refund for a rental car, please contact the rental car supplier directly
How do I connect to Booking.com?
Go to the Booking.com website or call (888) 850-3958.
How do I complain to Booking.com?
File a complaint by phone at (888) 850-3958 or online through the website.
How do you cancel a booking on Booking.com without getting charged?
If you have made a booking that can be canceled without any charge, you won’t be charged any cancellation fees. However, if your booking is no longer eligible for free cancellation or is marked as nonrefundable, you must pay a cancellation fee. The property will decide the amount of the cancellation fee.
Where are messages on Booking.com?
To view your messages, click on your profile and select “my overview.” You will see a message icon next to the mailbox icon, where you can access all your messages from different bookings.
Can you dispute a Booking.com nonrefundable charge?
You can challenge a charge by accessing its website or calling Booking.com at (888) 850-3958.
Does a Booking.com free cancellation mean a full refund?
Booking.com allows free cancellations, but it’s important to keep in mind the cancellation window and refund policy. Be aware of booking policies, such as nonrefundable deposits. Refunds also depend on the hotel policies.
What companies are owned by Booking.com?
Booking.com is owned by its parent company, Booking Holdings, which owns and operates several travel-related companies globally. Some of the prominent companies under Booking Holdings include:
- Priceline
- Agoda
- Kayak
- OpenTable
- Rentalcars.com
While Booking.com itself doesn’t own other companies, it is part of this larger group managed by Booking Holdings.
How do I contact the CEO of Booking.com?
The CEO of Booking.com is Glenn Fogel (who also serves as the CEO of Booking Holdings). Send him an email at glen.fogel@bookingholdings.com.
What is the email format for Booking.com Executives?
The standard email format for Booking.com executives typically follows this structure, [firstname].[lastname]@booking.com.
How to get professional help with your Booking.com problem
If you need help with Booking.com, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
