One of the most common answers to a travel problem is: You should have bought insurance. I’ve said it and chances are, you have too.
And it’s true — except when it isn’t.
Consider what happened to Janice Zatarain, who bought a travel insurance policy through Travelex to cover her family trip to Europe. She, her husband and her son would be flying from San Francisco to London and Paris.
Can United Airlines cancel a trip of a lifetime without offering any compensation?
Susana Parodi would like to know. Come to think of it, so would I.
Timeshare resale fraud is running rampant. Just yesterday we heard another unbelievable story from the help forums about someone getting ripped off.
It’s happening every day, netting the bad guys millions of dollars and wreaking financial havoc on timeshare resorts and their remaining owner base.
How do you protect yourself?
During the past couple of weeks, two reports about the state of the airline industry and its consumer satisfaction were released. One showed airline statistics regarding consumer issues dropping. The other purported to show airlines’ consumer satisfaction rising.
What the heck?
Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.
Eckert, a business analyst from Los Angeles, asked her cruise line, Viking River Cruises, for a favor: Could she change the second passenger’s name from her husband’s to that of a friend who had also recently lost a spouse?
All Chen-Chih Tien wanted to do on her 13-hour flight from Dallas to Narita, Japan, was have a little dinner and catch a movie or two on the in-flight entertainment system.
Is that asking too much? If you’re flying on American Airlines, apparently it is.