If you’ve booked an airline ticket recently, then you already know about its bizarre, counterintuitive rules. A round-trip ticket costs less than a one-way ticket. Change fees can be higher than the fare. Your miles don’t even belong to you.
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If you think consumer advocacy is easy, then read this
One of the most enduring myths about the advocacy work you see on this site is that it’s easy.
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Resort fees rise 25 percent as efforts to end them intensify
If you’ve ever found a bargain on a hotel only to discover a few clicks later that the property charged a nonnegotiable “resort fee,” you’re not alone. Last year, 744 properties in the United States added these fees to their guests’ final bills, an astonishing 25 percent increase from 2014.
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Why the government thinks shrinking airline seats are just fine
If I’ve seen Melinda Ashton’s complaint once, I’ve seen it a hundred times.
“I’m a 6′ woman with long legs,” she says. “Even with the seat in front of me in an upright position, my knees are wedged. When the passenger in front of me reclines, the femurs on the ends of my legs are crushed into my hip sockets, causing considerable pain that continues after the flight ends.”
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Maybe there are too many Weiners on this flight
Ellen Weiner contacted us after eight frustrating months of being ignored by Alitalia. She spent 10 days in Israel last year, traveling from Miami to Tel Aviv with a stop in Rome. Along the way, one of her bags went missing.
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Once and for all, what is the world’s worst airline?
When people ask me to name the worst airline in the world — and they ask me often — I think I know what they really want.
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This bill would kill hotel resort fees – but will it pass?
Everyone wants to kill hotel resort fees, those annoying extras added to your hotel bill after you ask for a price quote. The latest effort comes from Sen. Claire McCaskill (D.-Mo.), who wants to legislate the controversial surcharges out of existence.
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Playing the blame game after luggage goes missing
Brian Flannery isn’t asking for much. The Missouri travel agent flew to Easter Island for business and his luggage didn’t arrive when he did. It showed up nine days late.
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Why won’t United reimburse me for my car rental?
United Airlines promises Linda Oliver that it will reimburse her car rental expenses when her flight is delayed. So why won’t it?
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“Thanks for your help, but …”
“Thanks for your help,” Paul Bisbee told me when he finally heard from American Airlines. “But it really should not be required.”
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After mom has a stroke, why won’t NCL offer a cruise credit?
Donna Peacock has a simple question for us today: Why won’t cruise lines offer credit for passengers whose plans change?
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Help, PayPal pocketed my money – can it do that?
When Noah Thomas’ PayPal account is frozen, he loses $180 in gift cards. Can the company just keep the money?
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Which United Airlines case should we take? The canceled cruise vs. the flight delay
From time to time, we’re overloaded with complaints about one company and have to choose between several deserving cases. Only so many hours in the day.
It’s not always an easy decision. And that’s where we find ourselves with Jessica Jeong and Kathryn Linstromerg, both of whom have claims against United Airlines.
We’ll take one of these cases to the airline. But you have to tell us which one.
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You’ll never forget how your franchise made you feel
Nancy Nutting’s Ramada Orlando case was one of the first cases I wrote about for this site. Three days after checking out of the hotel, Ramada unilaterally charged Nutting’s debit card $350 for a cleaning fee. The hotel claimed Nutting smoked in the room. Nutting is a non-smoker.
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