Extracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.
All of which makes Michael Levin’s case so remarkable. He and two friends were scheduled to fly from Sacramento, Calif., to Mexico late last year, and their flight was overbooked. Aeromexico offered them a ticket voucher or a refund, and they chose the refund.
What happened next may help you if you ever need to get a refund from an intransigent airline.
[continue]
□ SOCIAL NETWORK OF THE WEEK
Please add me to your circles on Google Plus, because there’s something truly interesting happening today, and you’re going to want to follow me in order to get it. More on that in a sec. Here’s a link to my Google Plus account. Oh, and did I mention I’m giving stuff away on my G+ account every week? Yep, I sure am. See you there!
In January of this year, we were looking to cut some costs and we looked at lowering our DirecTV package to save some money. I called customer service and asked to get switched to a less expensive package. I also asked if my new customer credits would be affected and they said they would not be affected if I changed programming. So as a result, I went through with the change.
[continue]
If you said, “not really,” then maybe you know Theresa Putkey, a consultant from Vancouver. She had a run-in with a TSA agent recently after trying to opt out of a full-body scan, and sent a complaint letter to the agency assigned to protect America’s transportation systems.
Here’s the form response from the TSA:
[continue]
Depending on your point of view, Sean Hillen’s case is either an example of an airline crewmember on a power trip or a passenger behaving badly.
Or maybe both.
Hillen wants me to mediate his case with American Airlines after he and his wife were removed from an American Airlines flight from Santo Domingo to Miami.
When the Hillens boarded American flight 662 on Feb. 27, he asked a “steward” for help stowing his bags. The crewmember refused.
[continue]
This is the online version of Elliott’s E-Mail, my free weekly newsletter. To subscribe by email and receive the complete edition, please sign up here.
□ SOCIAL NETWORK OF THE WEEK
You’re gonna want to follow me over on Twitter right now. Seriously. Just do it! I’ll tell you why: It’s one component of a really cool and innovative multi-media, multi-platform initiative that I’m starting soon. It’ll be fun. Promise!
[continue]
What if you could make the call on the proposed merger between American and US Airways?
It’s not a hypothetical question — at least not entirely.
Before you answer, let’s take a look at where we are. This proposed airline merger, which has been called “inevitable” by most observers, will form America’s largest airline. Supporters say it’s a win-win, creating a stronger company with a superior route system that will better serve its customers.
[continue]
