Hey Spirit Airlines, have a heart!


Just before Ralph Dehner’s flight from Atlantic City to Orlando, he suffered a heart attack. He spent a month in the hospital recovering.

It gets worse. His flights were on Spirit Airlines, which is notoriously strict about refunds and changes. And wouldn’t you know it — that’s exactly what happened to him. Continue reading…

If you love your bank, set it free


Sandra Hoboy wrote to us after many months of disenchantment with Bank of America. A longtime customer frustrated over a fee dispute, her relationship with her bank was on the verge of a break-up. How could a banking relationship once so right go so wrong?
Continue reading…

Viking adds insult to injury, then reverses course


James Lockery and his wife couldn’t wait for their Viking River Danube cruise last Christmas. What better way to start the holiday season than touring the cobblestone streets of Passau, Germany, browsing the famous Christkindlmarkt in Vienna, and sampling the delicious pastries in scenic Budapest on an eight-day adventure.

Lockery booked their cruise in mid-August 2015, but did not purchase cancellation insurance. What could possibly go wrong? Continue reading…