Yes, loyalty programs are rigged — but what are you going to do about it?

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Remember how easy it used to be to earn frequent flier miles? You’d book a flight on a major airline, go on that trip, and earn miles based on the distance flown — usually one award mile for each flight mile.

It’s not that simple any more.

First, airlines added a class-of-fare bonus so that a purchased first class ticket would earn double miles. Then they started offering their own branded credit cards so you’d earn miles when you purchased your airline ticket on the card, one mile per dollar spent on a ticket on their flights. And then they upped the ante to two miles per airline ticket dollar (their airline, of course) and one mile for every other dollar charged on the card.
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Beware of travel industry doublespeak

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It’s for your own good.

Travelers are hearing these words more often than ever, and they are being applied to increasingly unwelcome scenarios. The latest example: being unable to access WiFi in your hotel without incurring an added charge. In August, the American Hotel & Lodging Association and Marriott filed a petition with the Federal Communications Commission asking the government for permission to block wireless devices in hotels.
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Is It ever OK to lose your cool with a company?

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Steve Adams is a patient man.

You have to be when you’re a 2nd through 12th-grade basketball coach. But Adams’ recent experience with his uniform vendor tested the limits of his tolerance.

By day, Adams is the vice president of a fire and life safety solutions company. By night, he runs Triumph Basketball in Dallas, a basketball club with over 350 players on 38 teams, and 11 coaches. Last fall, Adams interviewed five uniform vendors and chose Lids.
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