How to fix a travel problem half a world away


Kathryn Frieze just wanted her money back.

She had paid the airline Iberia $176 for an “extra legroom” seat on a flight from Chicago to Madrid, but the airline rescheduled her flight, dropping her upgraded economy class seat. Her repeated attempts to reach the airline proved futile.

“I’m getting the runaround,” says Frieze, a retired French teacher from Wichita.
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“The smell of dead air and cigarette smoke carried into all three of the rooms”


Myron Schuur thought he’d found a deal through Orbitz to stay at the American Inn Benton Harbor in Michigan. And he had — but it wasn’t the deal he expected.

“The first thing we noticed was a terrible odor in the halls,” he says. “It was like a mixture of cigarette smoke, dust and stale air. The walls had been poorly patched and painted over.”
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