Do you trust your airline, car rental company or hotel? Does it trust you?
Janice Hough’s scathing critique of first class tickets that weren’t really first class tickets was this week’s most visited story.
It’s a revelation that should come as absolutely no surprise to readers of this site. But even experienced airline critics will find a little grist for their mill.
Let the tilting begin.
Shirley Mohamed’s 87-year-old husband had a car accident last spring. Fortunately, their insurance covered the cost of renting a car from Avis.
Hartford Insurance paid Avis two checks for a total of $1,500.
But then something happened between the insurance company and Avis. The car rental company apparently hasn’t cashed the insurance checks and instead is billing the Mohamed’s American Express an additional $832.
If you’re on Facebook, maybe you’ve seen the messages that supposedly protect your privacy and stops others from using your content without permission.
“We haven’t lived up to your expectations,” Oscar Munoz, United Airlines’ new CEO, says in a full-page ad that ran in several national newspapers this week.
He promises, “That’s going to change.”
Don’t forget to pack your manners. Not because polite travelers are treated better, but because impolite ones are treated worse.
Much worse, sometimes.