Luke Szulczewski’s aging HP laptop has the world’s worst battery. The company will replace it in four to six weeks. But what’s he supposed to use in the meantime?
Matthew Rowles rented a minivan from Enterprise in Prospect Park, Pa., in February. That’s not in dispute.
It snowed while he had the minivan. Heavily. That, everyone can agree on, too.
The scratches on the roof — the ones Enterprise wants him to pay for? Those are a problem.
With most mergers, consumers lose. But with the latest merger in the online travel industry between Expedia, Travelocity and Orbitz, competition should be enhanced rather than diminished.
Why? The real competition is not from other travel agents, but from the airlines and hotels.
Bethany Tully likes to feel the sensation of pushing a button on her phone. But what happens when the button doesn’t push back?
A long-time Sprint customer, Tully’s third Android model in a row with mechanical keys died an unceremonious death. No one at the local Sprint store would help her.
Today is Frequent Flier Appreciation Day, better known as April Fool’s Day.
At least that’s the way hundreds of thousands of disillusioned United Airlines Mileage Plus members see it after their program was unceremoniously devalued last month. One of them is Ben Lawrance, who, for more than a decade flew on United or one of its Star Alliance partners “almost exclusively” to build and maintain his elite status.
Today’s case from the trenches of consumer advocacy is about the changes happening at this site and what they mean to you.
But before we go there, let me talk about one positive change. Yesterday, I mentioned our little problem with malvertising. I’m happy to report that our technical team has replaced the bad ads, and we believe we’re cured.
It’s been less than a week since the catastrophic loss of Germanwings Flight 9525 and its 144 passengers and 6 crew.
Fear of becoming a victim to such coldblooded evil will surely weigh heavily on the minds of the 9 million passengers who take to the skies each day.
What to do about pilot suicide?