How Sprint recovered from this keyboard catastrophe

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Bethany Tully likes to feel the sensation of pushing a button on her phone. But what happens when the button doesn’t push back?

A long-time Sprint customer, Tully’s third Android model in a row with mechanical keys died an unceremonious death. No one at the local Sprint store would help her.
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Are loyalty programs a fool’s game?


Today is Frequent Flier Appreciation Day, better known as April Fool’s Day.

At least that’s the way hundreds of thousands of disillusioned United Airlines Mileage Plus members see it after their program was unceremoniously devalued last month. One of them is Ben Lawrance, who, for more than a decade flew on United or one of its Star Alliance partners “almost exclusively” to build and maintain his elite status.
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