Help, my car rental company is charging me for a burnt clutch

Question: My husband rented a car from Hertz in Madrid last summer. The car broke while he was on his way back to the airport, and he had to abandon it by the side of the road in order to make his flight back to the States. He informed the Hertz people at the airport what had happened and they … Continue reading →

No hope for an airline ticket refund – or is there?

Question: I’m trying to help my sister get a refund on her daughter's non-refundable airline ticket. Her daughter went to Spain in January as an exchange student. Her return was scheduled for May 29th. When my sister, her husband and son went to Spain to visit her, my brother-in-law was … Continue reading →

Smoked out of the Days Inn

Question: I have a concern that I tried addressing with a specific Days Inn and with Wyndham, which owns Days Inn, but have not received a response. I recently stayed at the Days Inn in Fernandina Beach, Fla. I made a reservation for a non-smoking room and was given a smoking room when I checked … Continue reading →

Kicked off my cruise for getting sick

Question: We were recently scheduled to sail on a seven-day Carnival cruise to Mexico. A few minutes after we boarded in Long Beach, Calif., I had horrible kidney pains. I couldn’t walk, and felt as if I was going to pass out. My husband immediately took me to the medical doctor on board. He … Continue reading →

No name change on a dead passenger’s ticket?

Question: Last year my husband canceled a flight on United Airlines and received a ticket credit. A few months later, he was killed in a hit and run accident. I have had a difficult time even focusing on things. I sent United an email a few weeks after his death, but months before his ticket … Continue reading →

CHRISTOPHER ELLIOTT

Advocate. Author. Journalist.

Posted in The Travel Troubleshooter

Help, my car rental company is charging me for a burnt clutch

No hope for an airline ticket refund – or is there?

Smoked out of the Days Inn

Kicked off my cruise for getting sick

No name change on a dead passenger’s ticket?