When Cynthia Barrett's refrigerator shelves start to crack, she goes looking for answers from Whirlpool. She doesn't like what she finds. Can this appliance be fixed?
David Eck's Whirlpool microwave breaks down less than two years after he buys it. The company will fix it -— for $300. Is that the right offer?
Rachel Huff's refrigerator doesn't work, and no one -- not the manufacturer, not the distributor -- will fix it. Is the out of luck?