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Did KLM lie about her ticket refund?

If you're an airline apologist, you'll probably answer Angelina Bellamy's question reflexively, if not dismissively.

Wait, I never bought flight insurance!

Angie Zimmerman calls United Airlines to fix a seat assignment and ends up with a mysterious $35 fee. The airline says it's for insurance, but she insists she never bought the policy. Her credit card sides with United in a dispute. Is she out of options?

Do travel Web sites discriminate against non-English users?

Yes they do, according to a new survey by travel marketing firm Oban. Travel sites ignore the needs of international users by offering English-only pages, the study concluded. That could be causing travelers extra frustrations -- and costing these sites business.
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