The Travel Troubleshooter: Help! I’ve been ‘walked’ to a motel

Karen Johnson gets some bad news from her hotel just before she checks in: There’s no room for her. Instead, she’s sent packing to an inferior motel, and when she complains, she’s mailed a form response. Now what?

Walking down: 5 tips for avoiding the latest hotel scam

Jack Taras and his friends thought they would be checking in to the Occidental Grand hotel on the Dominican Republic’s postcard-perfect Eastern shore for Spring Break. But when Taras, a 19-year-old sophomore from Providence College, arrived at the resort, he was greeted with the hotel industry’s latest trick: he was walked down.

Three words you absolutely must know before your next hotel stay

Christopher Elliott explains three hotel terms you need to know before your next hotel visit.