VOLCANO

Dodging a tsunami in Hawaii — again


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What do you mean, everything will probably be alright,” Kari snapped at the person on the other end of the line.
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Do I deserve a refund after volcanic eruption?


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When Chile’s Puyehue volcano erupted last fall, prompting airlines to cancel numerous flights, Donna Vogeler-Boutin decided her planned Christmas vacation in Bariloche, Argentina, would be too risky.
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A hot time in Pompeii, Italy


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The highlight of this trip so far — other than interviewing the voice of SpongeBob, which I’ll do tomorrow — has been visiting Pompeii and Mt. Vesuvius.

Oh, wow. This was totally worth it.
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Volcano-stricken travelers pen love letters to Expedia


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Since the Icelandic volcano with an unpronounceable name erupted last month, I’ve covered the questions and the resulting fallout on this site.

But what about the other side? You know, the heroic stories of customer service that went above and beyond expectations?

They do exist. My friends at Expedia recently sent me a few love letters.
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“Misunderstanding” leads to partial hotel refund after volcano


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And the volcano stories just keep on coming. Earlier this week, we heard from a couple stranded in Portugal. Today let’s turn to a hotel guest.

Elliot Williams had planned a trip to England during the ash cloud incident. The trouble started when he couldn’t fly.
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Volcano strands couple in Portugal for a week — is this an “extraordinary” circumstance, or what?


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Even though EU 261, Europe’s strict consumer law for air travelers, has an exception for what are called “extraordinary” circumstances, Europe’s big carriers made a big deal about not invoking that clause when the cloud of volcanic ash spread across their airspace earlier this month.

Unless you were David Bray, who couldn’t return to Washington from Lisbon, Portugal, via Frankfurt on Lufthansa.

“My wife and I are currently stranded in Portugal,” he wrote to me last Monday. “What’s frustrating is flights are entering and departing Portugal for the U.S., but we’re with Lufthansa and they won’t help with rebooking with another carrier to get back to the U.S.”
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Oh when oh when will that pesky volcano stop erupting?


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Here’s a story that’s familiar to anyone traveling to and from Europe in the last week: Erupting volcano. Canceled flight. Nothing to do but hit the Internet for some help.

Thanks to my friends over at Google for suggesting this. I had a blast creating my search story.