The intoxicating combination of junk fees and loyalty programs seems too powerful for even the most consumer-friendly airline to resist.
When part of his flight itinerary changes, Bret Bickar is asked to pay a change fee in order to get back home. Is that unfair? He thinks so. His airline doesn't. Who's right?
I've written about Virgin America several times in the recent past, and have even had a chance to fly with it.
Tea time didn't go as planned for Star Rivera.
Virgin America begins service to Orlando tomorrow. Remarkably, the three-year-old airline has stayed off my radar, when it comes to customer complaints. I asked David Cush, Virgin America's chief executive, how he's done it.
OK, let's see if we can get this straight: If you cancel your nonrefundable airline ticket, how long do you have to rebook? Give up?