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How absurd can airline junk fees get in 2014? You ain’t seen nothin’ yet

The intoxicating combination of junk fees and loyalty programs seems too powerful for even the most consumer-friendly airline to resist.

Should airlines charge a change fee even if they can resell the seat?

When part of his flight itinerary changes, Bret Bickar is asked to pay a change fee in order to get back home. Is that unfair? He thinks so. His airline doesn't. Who's right?

You said it: Virgin America is “thinking outside the box”

I've written about Virgin America several times in the recent past, and have even had a chance to fly with it.

Can this trip be saved? Flight attendant spills boiling water on my hand

Tea time didn't go as planned for Star Rivera.

Virgin America’s Cush: Passengers “should not have to ask” for customer service

Virgin America begins service to Orlando tomorrow. Remarkably, the three-year-old airline has stayed off my radar, when it comes to customer complaints. I asked David Cush, Virgin America's chief executive, how he's done it.

Tick tock! Your ticket credit’s gone — and you may be a scammer

OK, let's see if we can get this straight: If you cancel your nonrefundable airline ticket, how long do you have to rebook? Give up?
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