I spend a fair amount of time criticizing companies for their anti-consumer behavior. And they usually deserve it.
Who ever said bad customer service isn’t funny?
An airline pilot who posted a series of videos online that exposed shortcomings in airport security has been punished by the Transportation Security Administration, which included a visit to his home by federal agents and sheriff's deputies.
In one video, a little boy dances during a parade at Disney’s Magic Kingdom. In another, a young girl dressed as a princess embraces her father. And in a third, two women explore Cinderella Castle.
Bad customer service cuts both ways.
This was supposed to be a post about Mickey's Not So Scary Halloween Party at Disney World, which we attended on Friday evening. It was great fun, like last year, except that we stayed for the parade. The kids loved it.