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Help! Verizon overbilled my mother

Mindy Reyes’ mother is facing a big phone bill from Verizon for service she didn’t order. Can this be fixed?

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    Help! I’m having a disconnect with my cell phone insurance

Help! I’m having a disconnect with my cell phone insurance

Ralph Lagergren’s cell phone “protection” won’t protect him when he tries to invoke a buyback clause. Is he out of […]

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    Verizon promised it wouldn’t charge an early termination fee, but it did

Verizon promised it wouldn’t charge an early termination fee, but it did

Verizon promises Marie Steponovich won’t be charged an early termination fee when she moves to an area where the service […]

Verizon won’t honor its “Triple Play” gift card offer

Steve Schuster signs up for Verizon service after it offers a bonus of $200 in prepaid Visa gift cards. But the plastic is never delivered, and now Verizon is refusing to pay. What now?

My phone doesn’t work — do I still have to pay my bill?

Joanna Morehead's wireless phone bill has been referred to a collections department. Just one problem: She was never able to really use her phone, which she canceled shortly after receiving it. Does she still have to pay?

Verizon won’t replace my broken phone – do I still owe an early termination fee?

Judy Schulze's husband needs a new phone. But Verizon Wireless wants him to sign a new two-year contract to get one. Is that fair?

Help, I’ve reached a dead end with my Verizon iPhone

No matter what Jim Howell tries, he can't seem to get his Verizon iPhone to work. Should the wireless carrier let him out of his contract?