Help, I’ve reached a dead end with my Verizon iPhone

iphoneQuestion: I’m at a dead end and feel I have been tossed aside by the corporate giant that is Verizon in hopes that I will just become mute and complacent. I will not!

I have been a Verizon customer for approximately 10 years. For the past two years, I have had an iPhone that uses their 3g network for data. My relationship with Verizon was fine up until this point.

The area in which I live is highly seasonal and the population grows by 3.5 million in the summer months. Verizon’s 3g network can not handle this and I do not get data coverage from Friday nights until Monday morning all summer long. This issue is even prevalent in the off season when there are a lot of people around (malls at the holiday, etc.). However, I test my phone next to someone with another carrier and their phones work fine, no matter where.
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An early termination fee — and now, a collection agency

Cellular tower, waiting to be disconnected. / Photo by Gary Lerude – Flickr

Question: I am having problems with Verizon Wireless and I hope you can help me. A few months ago, I heard about a way to get out of my contract without paying an early termination fee. Verizon was changing the terms of its contract by increasing a regulatory fee, and we had 60 days to opt out.
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