Quantcast

My river cruise turned into a bus trip – how about a refund?

Al Chapper's trouble with Vantage Worldwide River Voyages isn't just the most common river-cruise question I get. It's the most common cruise complaint, period.

Will travel insurance cover my missed tour?

Carolyn Cluff's husband is injured in Portugal and he misses part of his tour. Now their travel insurance company is balking at paying their claim, even though their policy should cover them. How does she persuade the insurance company to reconsider?

Do I deserve a refund for a “minor” problem on my river cruise?

Bill and Mary Lou Haas were looking forward to a peaceful European river cruise booked through Vantage Travel during the Christmas holidays. But their expectations were figuratively shattered when they found several unexpected guests would be joining them on their vacation: kids.

Is this any way to treat a member of the President’s Club?

Sarena Wiener thought she'd taken every precaution before embarking on her Vantage Deluxe World Travel tour of India recently. Her flight itinerary gave her plenty of time to make her connections, she had purchased travel insurance, and to besides, she was a valued customer -- a member of Vantage's "President's Club."

Can this trip be saved? They overbooked my cruise and all I got was a refund

Beth Mann and her husband were looking forward to her European cruise they booked through Vantage Travel for months. She'd been preparing for her ports of call in Helsinki, St. Petersburg and Tallinn by reading books on Russia and the Baltics.
Open Popup
  • shutterstock_43621333

    Whoa there!

    Did you know that you’re missing the very best part of this site? Elliott’s E-Mail, my weekly newsletter, tells you how to be a smarter consumer, how to avoid scams and swindles, and contains the most insightful commentary online.





    Already subscribed? Just click the “x” and I’ll ride off into the sunset. Please enable cookies on your browser, and this notice will disappear forever.