Susan Palmer and her family have a reservation for a vacation rental in St. Lucia. But the property is closed. Can this vacation be saved?
The vacation rental had “great pictures” but no reviews on Airbnb.com. Maybe that should have tipped off Melissa Mesku when she found the house during a popular convention week in Austin.
When she checked in, Mesku discovered the camera had lied.
So when Lyon-Reiser was notified that her rental company would pocket her $500 security deposit for allegedly scratching a hardwood floor — damage she insists she did not do — it added insult to her injury.
Now, she wants me to help her get the deposit back, even though there are photos of the damage (above), which she says are inconclusive.
But before we get to the matter of the bill, let’s rewind to the start of the three-night rental. At first glance, Lyon-Reiser says the home looked “perfect” for her family.
Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, “and had a great experience each time,” she says.
Alas, the fourth time wasn’t a charm for Thomas.
Her first warning? The method of payment.
“We were surprised when the owner asked for a deposit check rather than credit card,” she recalls. “But we confirmed with our friends that they had always made the deposit by check.”
(Let me stop right here and say it: Always, always insist on paying by credit card. If Thomas had done that, we wouldn’t be having this conversation.)
We just spent a week exploring the beaches and dunes near Lincoln City, Neskowin and Pacific City, Ore. The desolation of this coast is is spellbinding. It’s where minimalists go on vacation.
These shacks at the end of Crystal Pier on Mission Beach were among the highlights of my visit to Southern California last week. You can actually stay in one of the larger cottages right on the pier, which is something I’ve never seen.
San Diego, the second stop on our month-long tour of the West Coast, was quite the experience. I had a chance to reconnect with long-lost relatives and to meet up with the folks at Hertz, who introduced a few interesting new concepts for rental cars.
Pat Morin’s vacation rental in Aruba is a disaster — and she hasn’t even left yet. She’s trying to get her money back, but the owner refuses. Is there any hope?
Question: I recently paid a $2,060 deposit to rent a home in Aruba through VRBO. Before I was sent a copy of the lease, I realized that the rental didn’t have enough room for our party of 10, and I notified the owner that I wanted to cancel.
The owner refuses to refund the deposit, saying she runs the rental “like a timeshare.” I don’t even know what that means. That should have been explained in rental agreement, and even more importantly it should be explained to a customer when they are making a $2,060 deposit.