Air travel is full of surprises, some good, many not.
Steven Allen says he got a bad one recently when he called to change a United Airlines ticket from San Francisco to Puerto Vallarta, Mexico. To move his return date from Oct. 25 to Oct. 27, the airline wanted him to pay another $300, nearly half the $686 airfare.
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In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?
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It’s hard to find anyone who likes the new United Airlines.
Even at United Airlines.
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This is the emergency operations center at United Airlines’ new headquarters in Chicago’s Willis Tower. Looks like an average conference room, doesn’t it?
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Always read to the end. The very end.
That’s my takeaway from today’s failed case, which involves a woman who was denied boarding on a United Airlines flight because she hadn’t paid a mysterious fee.
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