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Hey, this “award” ticket has a missing leg!

Is an “award” ticket a real airline ticket — or something else? It’s not just me asking; so is Greg […]

Maybe they should blame your next flight delay on space aliens

Fred Rotgers' recent flight from San Juan to Newark was canceled because of the weather. At least, that's what United Airlines claims.

It’s the end of the airline industry as we know it

There are no more travel companies.

Missing miles on a United Airlines codeshare flight

Glennellen Pace and her husband are missing thousands of frequent flier miles after a trip to Australia and New Zealand. Is there any way to find them?

Why won’t United Airlines honor its fare guarantee?

Chuck Barnes tries to invoke United Airlines' low fare guarantee. But it doesn't quite work the way he hoped it would. Is he out of luck?

What are airline ticket credits really worth?

Bethany Tully might have been forgiven for her confusion. After canceling an upcoming flight from San Francisco to Boston under unhappy circumstances, she discovered that her ticket credit on United Airlines was worth about half what she expected — an increasingly common complaint among air travelers.

Missed their honeymoon, but whose fault is it?

From time to time, a case crosses my desk that leaves me a little cross-eyed. Melissa Davenport’s does all that, and more.
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