After a canceled flight, a merged airline and crossed wires with Expedia, Anoop Ramaswamy is the proud owner of a worthless airline ticket. Now what?
Question: I booked a roundtrip ticket from Buffalo, NY, to Chennai, India, on Continental Airlines, just before it merged with United Airlines. I used Expedia to make the reservation. I completed the one-way trip but due to a family medical issue, I had to cancel the return. I called Expedia and requested a cancellation.
Expedia issued a cancellation, saying it would be in the form of an airline credit that would last a year. I called Expedia a few months later to use my voucher, but was told they couldn’t book the flight because of the merger with United. They asked me to call United directly.
I called United and they informed me that fare rule mentions that I can only book the same return flight and nothing else.