Is an “award” ticket a real airline ticket — or something else? It’s not just me asking; so is Greg […]
Fred Rotgers' recent flight from San Juan to Newark was canceled because of the weather. At least, that's what United Airlines claims.
There are no more travel companies.
Glennellen Pace and her husband are missing thousands of frequent flier miles after a trip to Australia and New Zealand. Is there any way to find them?
Chuck Barnes tries to invoke United Airlines' low fare guarantee. But it doesn't quite work the way he hoped it would. Is he out of luck?
Bethany Tully might have been forgiven for her confusion. After canceling an upcoming flight from San Francisco to Boston under unhappy circumstances, she discovered that her ticket credit on United Airlines was worth about half what she expected — an increasingly common complaint among air travelers.
From time to time, a case crosses my desk that leaves me a little cross-eyed. Melissa Davenport’s does all that, and more.