People often mistake this site for one of those concierge services, thinking that I’ll fight every case regardless of its […]
A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is […]
United Airlines flight 6260 from Los Angeles to Bozeman, Mont., experienced a little mechanical problem on July 2. One of […]
Rachel Hall and her husband needed to fly from San Francisco to Portland, Maine, for a wedding. They made it […]
Sometimes, you can eyeball a case and know almost immediately: This guy doesn’t have a snowball’s chance.
When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. But three months later, the airline […]
When Patricia McConkey’s sister ends up in the intensive care unit, she has to cancel her cruise. Royal Carribean