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“Thanks for nothing”

People often mistake this site for one of those concierge services, thinking that I’ll fight every case regardless of its […]

Should United Airlines pay for its mistake – or should I?

A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is […]

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    Is this enough compensation for being locked in the bathroom?

Is this enough compensation for being locked in the bathroom?

United Airlines flight 6260 from Los Angeles to Bozeman, Mont., experienced a little mechanical problem on July 2. One of […]

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    Hey United, where’s the refund you promised for our rental car?

Hey United, where’s the refund you promised for our rental car?

Rachel Hall and her husband needed to fly from San Francisco to Portland, Maine, for a wedding. They made it […]

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    No “low” fare guarantee at United Airlines – plus, they’re rude!

No “low” fare guarantee at United Airlines – plus, they’re rude!

Sometimes, you can eyeball a case and know almost immediately: This guy doesn’t have a snowball’s chance.

Caught in a loop with Expedia

When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. But three months later, the airline […]

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    My sister is in the ICU – can United Airlines keep my money?

My sister is in the ICU – can United Airlines keep my money?

When Patricia McConkey’s sister ends up in the intensive care unit, she has to cancel her cruise. Royal Carribean