Did United Airlines really divert a flight because of peanuts?

Last weekend, I was called by NBC News to speak about the diversion of a Rome-to-Chicago United Airlines Flight 971 to Belfast to remove an unruly passenger. The adventure ended up as a day-and-a-half ordeal for 269 passengers. Passengers spent 21 hours in Belfast and had to sleep on the floor. It may have all been the result of United Airlines refusing to provide a passenger with additional peanuts!
Continue reading…