Airlines don’t exist.
I came to that somewhat Magrittesque conclusion after hearing from Julie Eisenberg, a loyal United Airlines customer who last year spent $1,700 per ticket to fly her partner and herself from Washington to Sydney.
For just $600 more, plus 30,000 miles, United promised her a chance to upgrade into a slightly roomier seat. But the ticket agent she spoke with failed to mention that there were no guarantees and that the money and miles would be deducted from her account then and there, many months before her flight.
“The only way I can get the miles and money back is to cancel my upgrade request,” she says. “They will have possession of the money and the miles from the date I booked, on May 10, 2013.”