Have companies stopped listening to us online?

If you haven’t seen the stories about the “miracle” of social media — particularly Twitter — and how real-time social […]

5 times customers should say “sorry”

Ever apologized to a business? If you said "never," then maybe you don't have kids.

Want better airline service? Power up your smartphone

Liz Owen needed help, and she needed it fast.

5 fascinating facts about Delta Air Lines

This is the new International Terminal at Atlanta's airport. It's an architectural masterpiece that echoes Eero Saarinen's iconic Trans World Flight Center in New York and reminds me of the golden age of flying. It was my final stop on a recent one-day visit to Delta.

13 Twitter personalities to follow in 2013

Who are the top twitter personalities in travel?
By |November 2nd, 2012|Commentary|Comments Off|

Please vote for your favorite travel Twitter personality

The nominations are in. Now it's time to vote for your favorite travel Twitter personality.
By |October 30th, 2012|Commentary|Comments Off|

Which airlines are “faking” it online?

Which airlines are "faking" it online?