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Are airlines pulling a bait-and-switch?

Alina Novak‚Äôs complaint had a familiar ring to it. While she was searching for an inexpensive round-trip ticket from Toronto […]

How do I spot a fake review?

Online reviews are great sources for information about a hotel or restaurant -- except when they're not. Here's how to spot a fake.

Why fake reviews don’t really matter

Don't believe everything you read online, especially on user-generated review websites such as TripAdvisor or Yelp, which claim to help you find the best hotels and restaurants.

Is TripAdvisor still letting hotels rig their reviews?

TripAdvisor is a regrettable by-product of the information revolution whose user-generated ratings too often hurt travelers and travel companies more […]

Is Glenn Monroe’s bed and breakfast really a “horrible” place? Let’s ask TripAdvisor

Glenn Monroe and his wife own the Westbrook Inn, in Connecticut, which he describes as the "perfect" place to "step back in time to the romantic Victorian era."

Does TripAdvisor have a problem with fake reviews?

Who is hunnyb62?

Hotels connect the dots between guests and online reviews

Hotels want to know who you are. Especially if you're reviewing them anonymously.