Question: I recently booked a hotel in Paris through Travelocity for 10 euros a night. Great rate, huh? Afterward, I booked airline tickets separately.
Not long after that, in the course of e-mail conversations with the hotel, they told me this was a mistake and that they could not honor the rate. Instead, they offered to increase my rate to 100 euros a night.
I then contacted Travelocity via phone, told them the problem and they called back and left me a voice mail saying it was a mistake and to go ahead and travel and then when I got back to contact the consumer relations department for a refund. I still have the voice mail. I contacted the hotel via e-mail and I said I would accept the new rate.
Now Travelocity has offered me a $50 voucher for my trouble. A few days later, they upped it to $250. This is pretty much worthless to me as I usually travel using miles and book my hotels using points. Can you help? — Patrick Kerr, St Louis
Answer: You’re right, that’s a great rate for a hotel room. Unbelievably good. And if Travelocity hadn’t left a voice mail promising to refund 90 euros a night, your case wouldn’t stand much of a chance.