It’s a common problem with an uncommon resolution. Stephen Andrews accidentally typed his name as “Stehen” when he booked a package tour through Travelocity, and he thought a quick call to the airline might fix the problem. Unfortunately, it wasn’t.
“The woman seemed mad that we had made the reservation through Travelocity and was adamant that neither she or anyone else at her call center could change the spelling of my name,” he says. “She said that Travelocity had to fix it.”
Whoa. Why would Hawaiian be mad that anyone booked through a travel agency? (There are many possible answers, but I’ll save that for another post entitled “Travel agents versus airlines: The untold story.”)
Until then, let’s just say the Hawaiian employee should have kept her opinion to herself. How the airline feels about online travel agencies is no concern of their customers.
A solution to his his ticket typo? That concerns anyone reading this site.