Patrick Kerr books a hotel in Paris for the unbelievable rate of 10 euros a night. Turns out it's a mistake - the rate is off by a decimal point. His online agency promises a refund, but sends him a voucher, instead. What should Kerr do?
Expedia. That's according to a survey of my authoritative email "in" box, which contains seven years of complaint data from travelers. Coming in second? Travelocity, followed by Orbitz.
Even though she did her best to ensure her 15-year-old grandson could make the flight from St. Louis to Fort Myers, Fla., things didn't quite work out for Victoria Horwitz-Denger. He ended up having to pay another $100 to fly down to Florida and bought a brand-new ticket to get home.
When Jack Whalen found an unbelievable room rate of $58 a night at the Ritz-Carlton Chicago -- and on a holiday weekend, no less -- he was thrilled. "This was to have been an anniversary trip, and my wife would love to stay at a high end hotel at a great price," he says.
It's a common problem with an uncommon resolution. Stephen Andrews accidentally typed his name as "Stehen" when he booked a package tour through Travelocity, and he thought a quick call to the airline might fix the problem. Unfortunately, it wasn't.
The pop-up ad Kathy Agosta says she saw after finishing a reservation on Travelocity recently looked like a confirmation screen from the online travel agency, and it offered $20 cash back if she signed up for a service. Although she never shared her credit card information with the advertiser, she found a troubling connection.