TRAVELOCITY

The 6 best online travel agencies of 2013

D Arts/Shutterstock
D Arts/Shutterstock

In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until almost the last minute. But then Travelocity pulled ahead with just seconds left in the voting — almost a photo finish.

Expedia, Orbitz and Priceline round out the list, followed by Hotwire.

I didn’t distinguish between so-called “opaque” sites like Priceline and Hotwire and the “full-service” agencies. The list is a useful guide for anyone considering making a travel purchase online.

Here are the top online travel agencies of 2013 according to the readers of this site.
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A Travelocity typo triggers ethics crisis

oceanThe total price for a three-night Bahamas cruise package came to $2,058 on Travelocity. But that was before John Zimmerman applied a $1,000 rebate offered for a mid-level cabin through the online agency.

Then the rate was too good to be true – literally.

Shortly after booking the cruise, Travelocity unexpectedly reduced the $1,000 rebate offer to $100 and then eliminated it entirely. Appeals to the company were met with silence, so Zimmerman asked me to help.
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Hey Travelocity, where the $#*!@ is my money?

Tenaya Newkirk wants her money back from Travelocity. But instead of offering her a quick refund, it’s giving her excuses.

Here’s the backstory: In December, she booked a flight from Denver to Fort Lauderdale on United Airlines. Then United canceled the flight and she asked for refund.

“United agreed to issue a refund through Travelocity,” she explains. “Travelocity also agreed to this, and sent me an email to that effect. Travelocity verbally promised a six- to eight-week timeline for the refund.”

But nine weeks later, no money. She started making calls. Continue reading…