A problem with your reservation? Maybe your travel agency should pay

Ivan Cholakov / Shutterstock.com
Ivan Cholakov / Shutterstock.com
When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.

Much worse. The airline on which they had reservations, Bahamasair, didn’t even serve Richmond.

“We had non-refundable hotel reservations,” says Forbes, a homemaker who lives in McKenney, Va. “But we had no way to get there.”

Forbes had booked her vacation through an online travel agency called Hotwire, which offers customers steep discounts in exchange for not telling them the exact airline or hotel they’re booking until they’ve made their reservations. And all reservations are final and non-refundable.
Continue reading…

150 Comments


Are rental cars unsafe?

The Scan is a synopsis of news you can’t miss. Get it delivered to your “in” box by signing up now. It’s free.

What we’re reading

Are rental cars unsafe? (11 Alive)

My dad dies during Celebrity Cruise excursion; Crew throws out our stuff (Consumerist)

An airport bomber in China becomes an unlikely recipient of online sympathy (Time)

With Carnival Cruises Under Attack, Micky Arison Opens Up (WSJ)

What we’re writing

Most airline fees are variable. Why not change fees? (Consumer Traveler)

Don’t be fooled by fake electronics: 5 tips (Elliott)

Send you news tips to .

No Comments


“Apparently with Carnival, the passenger does not always come first”

carnival destinyKristen Hernandez thought she’d found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.

She booked two separate balcony cabins for her 8-night Eastern Caribbean cruise for $3,440 each.

Turns out she and her travel agent were wrong.

“After researching the Internet, we found out that Carnival Cruise Lines had slashed the prices due to the fact of the many mishaps,” she says. “Yesterday I went online on the Carnival website and found out that the balcony cabins are now selling for $2,319. That is a difference of over $1,100 per cabin.”
Continue reading…

121 Comments


Can this trip be saved? “We just had the worst vacation ever!”

Craig and Jamie Talley just had the worst vacation ever. Their words, not mine. I’ve seen a lot of bad trips, and as far as “worst vacations” go, this one’s right up there with the worst of ‘em.

Among the highlights: Crossed wires with their online travel agent, surly service (if you can even call it that), substandard facilities, extra expenses and ultimately, and early departure. Like, four days early.

Do they deserve a full refund?

The Talleys think they do. I think they deserve something.

What do you think? Can this trip be saved?
Continue reading…

56 Comments