Everything seemed fine with the Jeep Wrangler Unlimited that Vitor Soares rented from an independent rental company called Super Car Rentals in Aruba. But it wasn’t.
On the second afternoon of his two-day rental, the vehicle broke down.
“We tried to engage the reverse gear to get back to the correct path; the car simply stopped moving,” he remembers. “After that we immediately called Super Car Rentals, and they sent us a third-party towing truck to take care of the car.”
That’s when the trouble really started. The tow truck driver handed him a bill for $400, which he refused to pay, since he hadn’t dispatched the truck, and he considered it to be the car rental company’s responsibility.