Can good customer service be taught? (It’s not a trick question)

It would probably be impossible to answer that question with a simple "yes" or "no." But it's still worth asking, since many companies brag that their managers or employees have been trained to offer the best customer service.
By |September 21st, 2010|OYS|8 Comments|

Internal TSA memo warns Good Samaritans: “We cannot allow a distraction”

If you're unlucky enough to have a medical emergency on a plane, your flight attendants are trained to help. Same thing goes for other public places, like restaurants and schools. But an internal memo circulated to employees at one airport suggests the TSA would rather you take your heart attack elsewhere.