Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer.
American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.
When Juventino Garcia and his wife arrived in Madrid for a recent tour of Spain and Portugal, they didn't understand a word anyone was saying. Garcia and his wife don't speak Spanish or Portuguese, but they'd been promised a bilingual guided tour by their tour operator, Sunbound Vacations.
This is your brain. This is your brain on Vegas. OK, not quite, but this is my favorite memory of Las Vegas, seen from the upper deck of a Big Bus tour. It's the Lou Ruvo Center for Brain Health building designed by famed architect Frank Gehry.
Carolyn Cluff's husband is injured in Portugal and he misses part of his tour. Now their travel insurance company is balking at paying their claim, even though their policy should cover them. How does she persuade the insurance company to reconsider?
Gordon White is 79. Kevin Chang is 24. Both recently tried to rent cars but ran into trouble because of their age.
Some cases are resolved quickly. Some aren’t. Sheila Drezner Freedman’s problem with Tauck dates back to February 2010, and although the high-end tour operator thinks it is closed, she’s still fighting.