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Why won’t Delta compensate me for a missed tour?

Holley Locher’s problem is all too common, but a solution eludes her — and me. At the heart of the […]

Should my tour operator keep $8,471 to “cover” costs of a canceled tour?

Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer.

Keep us posted on that refund

American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.

Is this enough compensation for a Spanish-only tour?

When Juventino Garcia and his wife arrived in Madrid for a recent tour of Spain and Portugal, they didn't understand a word anyone was saying. Garcia and his wife don't speak Spanish or Portuguese, but they'd been promised a bilingual guided tour by their tour operator, Sunbound Vacations.

What happened in Vegas? (And does it really stay here?)

This is your brain. This is your brain on Vegas. OK, not quite, but this is my favorite memory of Las Vegas, seen from the upper deck of a Big Bus tour. It's the Lou Ruvo Center for Brain Health building designed by famed architect Frank Gehry.

Will travel insurance cover my missed tour?

Carolyn Cluff's husband is injured in Portugal and he misses part of his tour. Now their travel insurance company is balking at paying their claim, even though their policy should cover them. How does she persuade the insurance company to reconsider?

Should travel companies be allowed to practice age discrimination?

Gordon White is 79. Kevin Chang is 24. Both recently tried to rent cars but ran into trouble because of their age.
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