TOUR

Can this trip be saved? The guest canceled — so who covers the refund?

Suzanne Cohen runs the Santa Barbara Adventure Company, a tour operator that offers kayaking trips in California’s rugged but breathtakingly beautiful Channel Islands National Park (no, that’s not hyperbole; check out our coverage from last year if you don’t believe me).

It’s a one-hour ferry ride to the island, and the fare is included in the price of the kayak tour. The ferry is nonrefundable within seven days of a trip, and so are her tours. But like everything else in life, there are exceptions to that policy.
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82 comments

Can this trip be saved? She didn’t make it to Marrakech after all

Here’s another reason to double-check with your tour operator before you take off.

Linda Taylor waited until she was on the way to the airport to send an email to the company running her Morocco tour. Good thing she did; there was no tour.

There’d been a bombing and the whole thing had been canceled.

“We cancelled right after the bombing as we always put our clients safety first,” the tour operator said in a message.
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35 comments

Case dismissed: No refund for my canceled Middle East vacation

Here’s another cautionary tale — as if we needed one — on the dangers of choosing an interesting destination for your next vacation.

How about Egypt? It’s got pyramids, museums – and a riot or two.

Catherine Green certainly got more than she bargained for when she booked a March 26 tour to the Middle East through On The Go. With all of the warnings being issued by the State Department, she was certain the tour operator would cancel the Egypt trip and offer her a full refund.

It didn’t.
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41 comments