“Apparently with Carnival, the passenger does not always come first”

Kristen Hernandez thought she'd found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.

No hope for an airline ticket refund – or is there?

When Kathy Stickney’s niece must return home early to be with her ailing father, she must forfeit an American Airlines ticket. But is that fair?

Pay another $166 or your baby stays in Costa Rica

When Daniel Weisleder tried to board his return flight from San Jose, Costa Rica, to Houston with his wife and […]

Two letters on my ticket cost $300 — are you serious?

Agnes Lednum's husband’s ticket is missing two little letters -- "Jr" -- and in order to fix it, her online travel agency wants $300. Is that her only option?

Here’s why you should always take a picture of your car after you get a parking ticket

I don’t know what to do about Clare Goyette’s case with the Philadelphia Parking Authority. I’m about to move her […]

How fair are ticket change fees?

From time to time, every consumer advocate tilts at a few windmills, and when Sheryl North contacted me about her US Airways flight, it was my turn.

3 surprises lurking in your airfare — bet you don’t know what they are

Your airline ticket isn’t what it seems to be. I’m reminded of that whenever I hear from readers like Heidi […]