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What is an airline credit really worth?

It happened to Louise Andrew twice last month. She made reservations on the United Airlines Web site, tried to cancel them within 24 hours for a full refund, and was told that the airline would be happy to issue a ticket credit instead.

My ticket credit is gone — can you help me get it back?

Velta Mahon’s airline ticket credit is gone and she says it’s Hotwire’s fault. Is there any hope of a refund?

Would you buy a “custom” airline ticket?

Should your airline be allowed to offer you a customized ticket? That’s the intriguing and somewhat thorny question being raised by the worldwide airline industry through a little-known proposal called Resolution 787 — not to be confused with Boeing’s troubled 787 aircraft.

Help, the names on my kids’ airline tickets are wrong — what should I do?

Heather Matinde's problem is fairly common, but when it happens to you, it can sure seem like the end of the world. She'd just paid a small fortune for airline tickets from Los Angeles to Brussels on Expedia, only to discover a serious problem with her sons' reservation.

“Apparently with Carnival, the passenger does not always come first”

Kristen Hernandez thought she'd found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.

No hope for an airline ticket refund – or is there?

When Kathy Stickney’s niece must return home early to be with her ailing father, she must forfeit an American Airlines ticket. But is that fair?

Pay another $166 or your baby stays in Costa Rica

When Daniel Weisleder tried to board his return flight from San Jose, Costa Rica, to Houston with his wife and […]