TICKET

Are airlines unjustly profiting from ticket change fees?

October 6, 2012

1-money — It makes the world go round. / Photo by 401k/Flickr Creative Commons

What’s the best way to correct the name on an airline ticket? If you’re Akshay Malhotra, the answer is: Buy a new one, of course!
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32 comments

Her plans changed, but now her travel agent wants her to pay up

August 13, 2012

Any day now, I’m expecting a call from Heather Barksdale’s travel agent. That’s because she owes the agency for a plane ticket to Europe — or at least, that’s what they claim.
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138 comments

Who benefits the most from your airline affinity card? (That’s not a trick question)

June 28, 2012

Hey buddy, wanna sign up for a credit card?

OK, that wasn’t Citi’s come-on when it asked Jerry Mandel if he was interested in an affinity card that would help him collect American Airlines miles. But it probably should have been.
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75 comments

United Airlines promised me two first class tickets — where are they?

May 28, 2012

1-Screen Shot 2012-05-022 — Dude, where are my first-class tickets? / Photo - Tipek US Air

In the customer service world, a first-class, roundtrip ticket anywhere the airline flies is the ultimate mea culpa — an airline’s way of saying, “We’re really sorry.”

And United Airlines promised Charles Rosenthal and his girlfriend two of them after canceling their flight from Palm Springs, Calif., to Los Angeles recently. But the tickets never arrived, and my inquiries to United have had disappointing results. Do I need to push harder, or let this one go?
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132 comments

“It sounds like criminal activity to me”

May 22, 2012

1-6816685477_a3344c163f_z — Getting a ticket name change can be an uphill climb. / Photo by ykanazawa1999 - Flickr

And now, a little story about names, online travel agencies, airlines and the TSA.

Are you still with me?

Good. Because this could affect your next trip if you’re not careful.
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174 comments

No refund for derailed Amtrak trip

February 17, 2012

Question: We recently traveled on Amtrak’s California Zephyr from Chicago to Sacramento. It was not a good experience.
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35 comments

I paid for tickets on the wrong airline

February 3, 2012

Question: I planned an once-in-a-lifetime trip for my two children and me to South Africa a few months ago. I used a travel agency to book my airline tickets.
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95 comments