Do travelers need new federal protections?

It’s not your imagination. Congress seems to be paying closer attention to travelers’ welfare.

A couple of weeks ago, I wrote about the International Travelers Bill of Rights, proposed bipartisan legislation that would require online travel agencies to disclose information about the potential health and safety risks of overseas vacation destinations marketed on their sites. A week earlier, I covered the aggressive new tarmac-delay laws included in the Federal Aviation Administration reauthorization bill.
Continue reading…

105 Comments


Hartford tarmac stranding doesn’t justify new laws

The Halloween weekend stranding of more than 1,000 airline passengers at Bradley International Airport in Hartford, Conn., brought the tarmac delay activists out in full force again, pushing for new laws that they claim would prevent lengthy ground delays.

The circumstances were admittedly dreadful. On Oct. 29, air traffic controllers diverted 28 flights to Hartford after a freak snowstorm hammered the region. Many planes were grounded for hours in the blizzard, unable to reach the terminal. Supplies of food and water dwindled. Toilets became clogged. Tempers flared.
Continue reading…

175 Comments


Ridiculous or not? Travel is going to the dogs — and it’s our fault

From the “gotcha” fees that can double the price of your trip to being roughed up by airport screeners, there’s no shortage of issues to get mad about in the travel business.

So why do we allow the little things to set us off?

Case in point: My last article on pets and travel, which set off a firestorm when it appeared here a few weeks ago. I wrote that pets were better off at home and had no business joining you on vacation.

My “in” box promptly filled up with email from angry animal companions – yes, that’s what they call themselves, because it’s apparently species-centric to say that you “own” a cat or dog – criticizing me for my insensitivity.
Continue reading…

One Comment


Tarmac-delay rule gives air travelers more respect

If you’re afraid of being trapped in a parked plane on your next trip, stop worrying.

Only three flights were delayed more than three hours in July, the latest month reported by the Transportation Department. All the incidents happened on the evening of July 23, when a line of “very nasty” thunderstorms swept through Chicago, according to American Airlines spokeswoman Andrea Huguely.
Continue reading…

10 Comments


Did the airline industry fund controversial tarmac delay study?

A new study by a team of aviation consultants, which claims the government’s new tarmac delay rule will cost the flying public $3.9 billion during the next two decades, is making waves in the aviation industry and beyond.

The Transportation Department yesterday issued a rare rebuttal, in which it called the study “questionable.”

The numbers used by the consultants, it said, were “far too narrow” to yield defensible conclusions about future airline trends. “Further,” it added, “the data reported in May 2010 does not support the industry consultants’ claims about rising numbers of airline cancellations.”

Surely the analysts must have known they were stretching things a little when they based their conclusions on one month of cancellation data. So why do it?

Maybe it was the money.
Continue reading…

7 Comments


Government will require airlines to offer “complete picture” of ground delays

Editor’s note: This is the second in a series of posts about the Transportation Department’s sweeping new airline passenger protection rules. Here’s the first one. Please take a moment to comment on these proposed rules at Regulationroom.org. The future of air travel depends on it.

Attention, airlines: The government wants to know more about your tarmac delays.

Actually, it wants to know everything.

This week’s massive Transportation Department rulemaking contains a provision that would require airlines that must adopt tarmac-delay contingency plans to also file delay data with the department. If it’s passed, the result could be an insight into tarmac delays unlike any we’ve ever had.
Continue reading…

2 Comments


New tarmac delay contingency plans — what’s in it for you?

Editor’s note: This is the first in a series of posts about the Transportation Department’s sweeping new airline passenger protection rules, which I wrote about yesterday on this site and in a special edition of my MSNBC column. Please take a moment to comment on these proposed rules at Regulationroom.org. The future of air travel depends on it.

There may be reason why the first order of business in the Transportation Department’s new rulemaking on passenger rights addresses the problem of tarmac delays. These rare but completely needless ground delays have been a political hotbutton, leading to previous action by the department that effectively bans airlines from keeping passengers parked on a taxiway for more than three hours.

But apparently, the rule didn’t go far enough.
Continue reading…

7 Comments