Want better customer service when you travel? You must be joking
If you think customer service is a joke, you’ve probably been traveling recently.
surcharges
As airline revenue from extra fees increases, so does consumer hire
Airlines sure do love their fees, don’t they?
A recent U.S. Government Accountability Office (GAO) report revealed that domestic air carriers collected $7.1 billion in revenue from checked-bag and changed-reservations fees last year. The extra charges are helping the industry earn record profits.
Just say no: If travelers refused to pay fees
If enough travelers stopped paying the travel industry’s infuriating surcharges and fees, would the unwanted add-ons simply disappear? Would extra charges for checked luggage, ticket change fees and mandatory hotel resort fees vanish into thin air?
Who has the worst fees in the travel industry? Here’s the surprise answer
Will the industry with the worst fees please stand up and take a bow?
Ridiculous or not? When a “fuel surcharge” costs more than an airline ticket
When Walter Nissen signed up for a British Airways Chase Visa card recently, he though he’d be jetting off to London after earning just 50,000 miles.
Ray LaHood: “We’re in the era of full disclosure”
In part two of their interview with Transportation Secretary Ray LaHood, Christopher Elliott and Charlie Leocha explore the new tarmac-delay restrictions for airlines and pending rules for the disclosure of surcharges, such as baggage fees, that have spread through the airline industry.