Like 21 percent of other Americans, Larry Vail smokes. Having a room where he can light up is important when he travels, so when he booked his accommodations at the Sunset Jamaica Grande Resort & Spa through Bookit.com, he made sure it was a designated smoking room.
“This was our fifth trip to Jamaica and we have always reserved a smoking room without any problem,” he says.
Not this time.
Even though the all-inclusive resort offers smoking rooms online, and even though Bookit.com says he had one, he didn’t get one when he checked in.