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The smarter consumer: When to sue a company — and when to shame it

Don’t have a tantrum.
By |September 12th, 2011|OYS|0 Comments|

Help! My car rental company is taking me to court

Tracey Brown Osborne finds a mysterious charge on her American Express bill that turns out to be a repair bill for a rental car tire -- a tire she says she never damaged. When her charge card sides with her in the dispute, her car rental company threatens to take her to court. What should she do?