Here’s a trick question: If you fly from point “A” to point “B” on the same airline how many times do you have to pay a luggage fee?
Pam Brys’ son, Thomas, is an Aviation Maintenance
Administrationman 2nd Class, stationed on the USS Nimitz. After being deployed to Syria for more than a year, Thomas’ ship received orders to return to the States on a different date than expected.
When the ship stops in San Diego, the families of the sailors will get to join their loved ones until it docks in Everett, Washington. Come January, Petty Officer Brys will be heading to Japan to serve three years of land duty.
Spirit Airlines is at it again — first denying a dying war veteran a ticket refund, then announcing it would raise its fee for carrying a bag on its flight to $100. Passengers are outraged. A Facebook petition to boycott the carrier is gaining momentum.
At a time like this, I like to hand the mike over to Ben Baldanza, the airline’s CEO. I did this morning, but his handlers said he couldn’t answer my questions by phone. Here’s a transcript of our awkward email interview.
Since Allegiant Air’s decision to start charging passengers for carry-on luggage last week, you’d think that everything needed to be said about this outrageous new fee had already been said.
Spirit Airlines’ customer department may have all but shut down, but its employees still got spirit.
Airline insiders, upset that their employer has more or less shuttered its call center, have taken it upon themselves to send me the names, numbers and e-mail addresses of the Spirit employees who can help you.
We’ve been here before, folks. This is a bad sign for Spirit. A very bad sign.
I’m not surprised it’s come to this. Check out Spirit’s organizational chart. See any positions dedicated to customer service? Neither do I.
So who are you gonna call? Here are a few people who might be able to help:
Jeff Carlson, vice president of flight operations
Greg Kappen, senior director of flight operations
Patsy Carlin, senior director, inflight & talent acquisition
Heather Harvey, customer service manager
Note: Heather’s direct line is (954) 447-7957. If you get through to the phone tree, the transfer extension is 4957.
Denise Masella, executive assistant to Ben Baldanza
Ben Baldanza, chief executive (he is known to read his messages from time to time)
Keep in mind that e-mail addresses and phone numbers change quickly at Spirit. I would expect these addresses to be “revised” soon so that you can’t get through to the airline. But until then, these people might be able to do something for you.26 Comments