Michael Patterson’s fish story is true. At least that what he says.
Somewhere between Orlando and San Jose, Costa Rica, Spirit Airlines lost a fiberglass fish mount in his checked bag that belonged to his late father. That is a fact.
(Oh I know, some of you have already sniffed, “Spirit!” But give ’em a chance, will you?)
It is also true that he had all the documentation showing the fish was worth about $4,000, he says.
Further, it’s true that he submitted a claim to Spirit as soon as it went missing, in accordance with the airline’s policies. And that Spirit left him — sorry for the pun — hanging for several months without processing his claim. Continue reading…
If you said “anything” then you’re probably going to love flying in the future. It’s a place that will be filled with steals and deals, and for a lucky few who take their time to study the system, you’ll be able to travel for next to nothing.
When it comes to customer service, travel companies constantly push the limits with fees, surcharges and onerous policies. No industry does it more than the airlines, and no domestic airline does it more than Spirit Airlines, the small Florida-based carrier known for its risque ads and creative extras.
But consider what happened to Spirit last week, when the carrier made two decisions that drew an immense amount of publicity, much of it unexpected. Continue reading…