Ryan Ludtke's family vacation in Fort Myers, Fla., ended on a bad note when they flew back to Chicago on Spirit Airlines.
When it comes to customer service, travel companies constantly push the limits with fees, surcharges and onerous policies. No industry does it more than the airlines, and no domestic airline does it more than Spirit Airlines, the small Florida-based carrier known for its risque ads and creative extras.
Noreen Ismail seemed to have an airtight case against Spirit Airlines. Its transgressions against her, her husband, and 11-month old included overcharging her for her carry-on luggage abandoning her in Boston and making promises it never intended to keep.
Steve Leadroot was all set to fly from Chicago to Atlantic City for a wedding last September when an airport ticket agent gave him some bad news: The airline had discontinued its service to Atlantic City. As in, it doesn't fly there anymore.
Basili Alukos spent almost a month in the hospital this summer and his doctor told him he couldn't fly. He had several trips planned, including one on Spirit Airlines.
Spirit Airlines' "$9 Fare Club" is probably one of the most controversial legal travel clubs in the country. Scratch that. It is the most controversial travel club in the country.
Dana LaRue says she was sexually assaulted on a Spirit Airlines flight from Los Angeles to Chicago.