Getting to the airport on time doesn’t cut it anymore. Just ask Mayura Hooper, who missed her Spirit Airlines flight from New York’s LaGuardia Airport to St. Thomas in the Virgin Islands during the holidays.
She and her two children showed up 1 ½ hours before the departure, but she says only two Spirit representatives were staffing the counter.
“The line barely moved, and several people missed the flight,” she says. Hooper was among them.
Spirit denies it was responsible. It claims its counters were adequately staffed and blames the Transportation Security Administration for a bottleneck at the security screening area, which made Hooper late.
“Delays at TSA are completely out of Spirit’s control,” Spirit told her in an email. “We held the flight as long as we could.”
All of which brings us to today’s question: Is it right for airlines to hold passengers accountable for what amounts to their own staffing problems?