Seth Elsen receives a mysterious $250 charge on his credit card after staying at a La Quinta hotel. Now the property’s general manager is hiding from him, he says. Can he get a refund?
Debbie Rosenkranz books a non-smoking room at a Days Inn hotel. But when she arrives, she’s offered a smoking room. Does the hotel owe her anything?
Bernardino Suva is hit by a $250 cleaning fee for smoking in his New York hotel room. Problem is, he doesn’t smoke. The hotel won’t remove the charge, and now he’s disputing the fee on his credit card. Is that his only option?
When Teri Salmons clicked on the MGM Grand’s website to reserve a room recently, she found an “unbelievable” new fee.
Like 21 percent of other Americans, Larry Vail smokes. Having a room where he can light up is important when he travels, so when he booked his accommodations at the Sunset Jamaica Grande Resort & Spa through Bookit.com, he made sure it was a designated smoking room.
Best Western charges Barbara Prestridge's brother a $250 cleaning fee after he and his family visit her to attend her wedding. The reason? Someone allegedly smoked in his room. There's just one problem: neither her brother, nor any member of his family, smokes. Can they ever get a refund?
Matthew Gast's hotel room in Rome is saturated with cigarette smells, even though he's "guaranteed" a nonsmoking room. When he moves to a new room, he loses his socks and underwear. But the hotel doesn't seem to care. Should it?