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The unauthorized guide to fine print, holiday edition

When Ben Blout invoked a big-box store's "low price promise" after discovering a lower price on his merchandise, he learned something customers rediscover every holiday shopping season: some restrictions apply.

5 things customers say during the holidays – and what they really mean

It's that time of year when you follow the herd to the mall and gorge on the displays.

Valet parked cars searched under TSA regulations

The Scan is a synopsis of news you can’t miss. Get it delivered to your “in” box by signing up […]

Scammed: How to Save Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals

It's official: I've just finished the final edits on my new book, Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. I just have to tell you about it.

Don’t lose your mind! 4 things retailers hope you won’t realize

When it comes to being a responsible shopper, we’ve all lost our minds.

How do I choose the right travel insurance policy?

Nina Boal needs a travel insurance policy. But with so many choices out there, which one should she buy?

Wacky package price blamed on “anomaly” in program

When you buy a travel package through an online travel agency, you expect the price to be significantly less than if you booked each item separately, right?