Let’s face it, airlines aren’t exactly known for their outstanding customer service. They haven’t been for years. And you don’t have to be Alison Jaerianna to know that.
It helps, though. After scoring a space-available upgrade to business class on a Delta Air Lines flight from Pittsburgh to New York, Jaerianna’s luck ran out. The airline canceled her flight at the last minute and rebooked her on another one.
When she boarded the aircraft, she found herself in an uncomfortable middle seat. In the last row.