Airlines and bad service. The two kinda go together, right?
They do if the American Customer Satisfaction Index (ACSI) is to be believed. In its 2013 report card, the research company punished the airline industry with an overall score of 69 out of 100. That would be a high “D” if you were in grade school.
But this isn’t another story about airlines treating us like self-loading toxic cargo, which is apparently what some crewmembers now call us.