SERVICE

US Airways rescues boy in a snowstorm

James Meickle, a 14-year-old boy on his first flight alone, found himself marooned in Albany, N.Y., on his return trip home from Lake Placid, N.Y., recently.

How he made it back to his mom, Taaron Meickle, and his family in Reston, Va., goes a long way towards countering a struggling airline industry’s reputation.
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What’s wrong with social media?

As soon as Meg received the text, she knew she was busted: “I tried to message you on Facebook, but we’re not friends anymore. Is something wrong?”

No and yes. No, because Meg, a good friend of my wife, still likes her friend; she was simply cleaning out her Facebook friends she doesn’t communicate with very much.

Yes, because any time you unfriend someone, whether in social media or in real life, it can be awkward. Very awkward.
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How to survive password purgatory without losing your data (or your mind)

I already know how I’m going to meet my maker. It’s just a matter of when.

Someone’s going to find me face-planted into my keyboard, with the coroner’s diagnosis of death by acute Password Retention Pox.

Does anyone else see a similar fate in their future?

I just counted the number of sites that I visit at least once a month (and most more often than that) that need a password. There are no less than 45.

The human brain was never intended to juggle this many personal identification balls in the air.
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Is It ever OK to lose your cool with a company?

Steve Adams is a patient man.

You have to be when you’re a 2nd through 12th-grade basketball coach. But Adams’ recent experience with his uniform vendor tested the limits of his tolerance.

By day, Adams is the vice president of a fire and life safety solutions company. By night, he runs Triumph Basketball in Dallas, a basketball club with over 350 players on 38 teams, and 11 coaches. Last fall, Adams interviewed five uniform vendors and chose Lids.
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