No one likes a whiner.
It’s been decades and my father still hasn’t forgotten: Threatened with arrest, his wife in tears, their anniversary ruined. And to top it all off, he was still hungry.
Jim Davies agrees with me that the Transportation Security Administration desperately needs a top-to-bottom reform. Like me, he wasn't surprised when a Government Accountability Office study revealed widespread employee misconduct, including screeners involved in theft and drug smuggling activities, as well as circumventing mandatory screening procedures for passengers and baggage.
Airlines and bad service. The two kinda go together, right?
The first rule of solving a customer-service problem may be to get everything in writing, but there are exceptions to every rule.
The radio on Narendra Goel's Honda Accord doesn't work properly. But Honda won't fix it without charging him. Can it do that?
LuAnn Ezeonu’s son is a United States Marine deployed in Afghanistan. A year ago, before he left the country, he […]