Yet another new survey suggests that air travel is slowly improving, led by a familiar group of airlines.
Overall passenger satisfaction with major airlines increased to 717 out of a possible score of 1000 in 2015, up from 712 a year ago, according to J.D. Power’s latest North America Airline Satisfaction Study.
When Lee Jansen and his father rented two vehicles from Thrifty in Orlando recently, they got more than they bargained for.
They say the “benefits” included an aggressive upsell, a primer on poor customer service and, oh yeah, a bogus damage claim.
You can read all about it in today’s featured case from our forums.
James Meickle, a 14-year-old boy on his first flight alone, found himself marooned in Albany, N.Y., on his return trip home from Lake Placid, N.Y., recently.
How he made it back to his mom, Taaron Meickle, and his family in Reston, Va., goes a long way towards countering a struggling airline industry’s reputation.
As soon as Meg received the text, she knew she was busted: “I tried to message you on Facebook, but we’re not friends anymore. Is something wrong?”
No and yes. No, because Meg, a good friend of my wife, still likes her friend; she was simply cleaning out her Facebook friends she doesn’t communicate with very much.
Yes, because any time you unfriend someone, whether in social media or in real life, it can be awkward. Very awkward.
To say Richard Dunn didn’t enjoy his Western Caribbean sailing on the NCL Epic might be something of an understatement.
If you don’t believe me, see what he slept on (above). Or watch the video he made after his vacation.
Go on, I’ll wait here.
As the owner of a Garmin Golf GPS, Jerry Cee found himself up against a steep learning curve and numerous technical challenges.
But that wasn’t the worst of his problems. His new gadget stopped working after he “really screwed it up,” according to Cee.
I already know how I’m going to meet my maker. It’s just a matter of when.
Someone’s going to find me face-planted into my keyboard, with the coroner’s diagnosis of death by acute Password Retention Pox.
Does anyone else see a similar fate in their future?
I just counted the number of sites that I visit at least once a month (and most more often than that) that need a password. There are no less than 45.
The human brain was never intended to juggle this many personal identification balls in the air.