It’s the proverbial man-bites-dog story for consumer reporters: an over-the-top customer service experience in which an employee goes the extra mile.
It’s even more rare — on the order of man-bites-man — to find a proven way to extract the very best service from employees.
I won’t mince words. Men are not biting men.
But a series of recent stories and one reader’s experience give me hope that it’s possible. In other words, you could get superior service every time you go to the store or log on to your computer to go shopping.