The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. Consider what […]
When you have a customer service problem with a company, it can usually be cleared up with a quick phone […]
Customer service isn't what it used to be.
As Juanita Centanni boarded a recent Cayman Airways flight from Tampa to Grand Cayman, she braced herself for an awful travel experience.
Airlines often speak from both sides of their mouth.
It’s the proverbial man-bites-dog story for consumer reporters: an over-the-top customer service experience in which an employee goes the extra mile.
Spend enough time around customer service agents and you understand that what they say and what they mean are often two very different things. That’s never more apparent than when they are talking directly to you.