SERVICE

How to survive password purgatory without losing your data (or your mind)

I already know how I’m going to meet my maker. It’s just a matter of when.

Someone’s going to find me face-planted into my keyboard, with the coroner’s diagnosis of death by acute Password Retention Pox.

Does anyone else see a similar fate in their future?

I just counted the number of sites that I visit at least once a month (and most more often than that) that need a password. There are no less than 45.

The human brain was never intended to juggle this many personal identification balls in the air.
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Is It ever OK to lose your cool with a company?

Steve Adams is a patient man.

You have to be when you’re a 2nd through 12th-grade basketball coach. But Adams’ recent experience with his uniform vendor tested the limits of his tolerance.

By day, Adams is the vice president of a fire and life safety solutions company. By night, he runs Triumph Basketball in Dallas, a basketball club with over 350 players on 38 teams, and 11 coaches. Last fall, Adams interviewed five uniform vendors and chose Lids.
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The high cost of great customer service

Nikkytok/Shutterstock
Nikkytok/Shutterstock
The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive.

Consider what happened to Virginia Bibliowicz’ father, who rented a car from Budget recently. Shortly after he picked up the vehicle in Knoxville, Tenn., he suffered a heart attack and died.

“When my sister and her husband returned the car later, Budget refused to let them pay the charges,” she says. “I think Budget and this rep should be commended, and they will certainly always have our business.”
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