SERVICE

After the fun, Legoland still comes through

Who doesn’t love Legos? Don’t tell me. I don’t want to know.

Monica Marks and her daughter are such Legophiles, Marks sent her little one on a field trip to Legoland in Winter Haven, Fla. – and her daughter returned home without her favorite jacket.
Continue reading…


Job #1 at this Ford dealership? Customer service

What can be worse than needing car repairs? Perhaps relying on a high overhead dealer repair shop to get it done. But Amy Pollick took a chance.

She recently drove her way-out-of-warranty 2009 Ford Focus to her local Ford dealer in Decatur, Ala., and it paid off in a big way. The AC compressor they’d put in — over two years ago — was gone.
Continue reading…