Sarah Dragswiek and her family give up their airline seat in exchange for a promise of a refund and a voucher for a new ticket. But when the airline refuses to keep its word, what can they do?
Question: My husband, two-year-old son and I recently flew from Chicago to Phoenix on Spirit Airways. Before we took off, a flight attendant approached our seat to tell us that there was a problem with one of the seats, and that another passenger couldn’t use his seat. We were offered a refund of our son’s ticket and a free round trip voucher if we would hold our son on our lap in order to free a seat for the gentleman whose seat was not usable.
We agreed to this, and the flight attendant and gate agent (who had boarded the plane to help resolve the situation) told us that we should talk with the gate agents when we landed in Phoenix to claim our refund and free voucher. Continue reading…
Nathan Pearson and his son are bumped into two uncomfortable airline seats on a 10-hour flight from Brazil back to the United States. And now the upgrade fee they paid is missing in action. Will they ever see that money again?
Question: I recently flew from Sao Paolo to New York on TAM with my son. We had purchased “comfort seats” for this flight, for $75 each, and were assigned seats 27C and 27A. When we boarded the flight, we found that these seats had been double booked, and other passengers were already in those seats, with valid tickets.
There were no other comfort seats available, although both business and first class were mostly empty.
Following very long discussions with a flight attendant, we were informed that we were to accept “regular” coach seats far back in the plane, and that we would receive a refund for the $150 we paid for the comfort seats. Continue reading…
OK, I’ll admit that I poke fun at the “entitleds” behind the curtain as much as the next guy wedged into one of those sardine-class airline seats.
Oh, those elites whining about the temperature of their Chardonnay or the service that isn’t sufficiently obsequious. To have their problems!
And honestly, I wouldn’t even mention the following case unless the airline in question had started making so much noise about its superior comfort and friendliness, especially in the front of the cabin.
No need to sit through the entire video. Take it from me: It’s slick, it’s inspiring and there’s absolutely no way they filmed that in actual economy class seats. Continue reading…
If you fly, chances are you have a story to tell about an uncomfortable airline seat.
Vicki Morwitz does. Hers involves a long-haul plane trip, a minuscule economy-class enclosure and a circuitous routing that deposited her at her destination feeling exhausted and irritated.
So when a friend invited her to test a new online booking site that evaluates airline seats for their comfort, she had to try it. “I care about fares,” says Morwitz, a business professor who lives in New York. “But I also care a lot about the travel experience.” Continue reading…