Does the timeshare industry love ignorant consumers?

parisvegasBusinesses like to say their best customers are educated ones. But that doesn’t necessarily apply to the timeshare industry.

After you hear Mike Seldin’s story, you might be forgiven for thinking that industry’s best customers are ignorant ones. And you might wonder which other businesses prefer to keep their customers in the dark.

Seldin and his wife attended a timeshare presentation in Las Vegas recently and purchased a trial membership that failed to deliver on its promises. But don’t worry, this story has a dramatic but happy ending.

The couple was hooked with the promise of free show tickets, which is the preferred bait of Vegas timeshare peddlers. Their two-hour, high-pressure presentation emphasized a VIP program, which the Seldins would have access to for their first two years of membership.
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Time share sales: hard sell or scam?

Jake Azman/Shutterstock
Jake Azman/Shutterstock
Even though Igor Pavlovic and his wife consider themselves experienced consumers, they say that nothing could have prepared them for the sophisticated and aggressive sales pitch for a Wyndham time share that they recently endured in San Antonio.

The couple had been lured into a formal presentation with promises of “free” dinner and show tickets. “Once we got there, two salesmen gave us a high-pressure sales pitch,” says Pavlovic, a retired information systems consultant from Palm Beach, Fla. “Of course we liked the offerings and savings, but there was no way for us to verify their claims.”

You can probably guess what happened next. The Pavlovics bought a time share and then tried to cancel it. Even though the salesmen had promised that they could get a full refund “at any time” before using the benefits, the contract said otherwise. Now they were on the hook for $18,000, which didn’t include $650 in annual maintenance fees.

“It was all a lie,” says Pavlovic. “A scam.”
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