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Ryanair orders passenger with bag question to “shut up” — does she deserve a refund?

The Irish discount carrier Ryanair has a well-earned reputation for unapologetically burying its customers in fees, including charges for carrying […]

Is the era of excessive airline fees really over?

Maybe you heard about the students who "rioted" on a recent Ryanair flight because of the airline's confiscatory luggage fees. And maybe you heard the emphatic declarations from the blogosphere that this was the final straw, that enough was enough, and that airlines had finally gone too far with fees.