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Should companies break their own rules? Yes, and here’s when …

Last week, when I suggested that consumers should sometimes apologize to a company, a few of you thought I had completely lost it.

Why don’t we end the silly rules that make flying a misery?

When it comes to air travel, there's a growing rift between informed and uninformed passengers.

Changing the rules of engagement (for the better, let’s hope)

It’s been an interesting few months for this site. Late last year we introduced a crew of volunteer moderators and […]

3 surprises lurking in your airfare — bet you don’t know what they are

Your airline ticket isn’t what it seems to be. I’m reminded of that whenever I hear from readers like Heidi […]

What to do when your airline tells you to shut up

Ryan Ludtke's family vacation in Fort Myers, Fla., ended on a bad note when they flew back to Chicago on Spirit Airlines.

Who’s really to blame for these absurd luggage rules?

Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.

New rules for airline fees are a partial victory for travelers

If airfares confuse you as much as they confuse me, then I have some good news: Several new rules are going to make it easier to calculate the total cost of a ticket.
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