Last week, when I suggested that consumers should sometimes apologize to a company, a few of you thought I had completely lost it.
When it comes to air travel, there's a growing rift between informed and uninformed passengers.
It’s been an interesting few months for this site. Late last year we introduced a crew of volunteer moderators and […]
Your airline ticket isn’t what it seems to be. I’m reminded of that whenever I hear from readers like Heidi […]
Ryan Ludtke's family vacation in Fort Myers, Fla., ended on a bad note when they flew back to Chicago on Spirit Airlines.
Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.
If airfares confuse you as much as they confuse me, then I have some good news: Several new rules are going to make it easier to calculate the total cost of a ticket.