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Hey Royal Caribbean, where’s my refund?

Today’s story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is […]

Are cruise lines “dumping” their sick passengers?

Fred and Connie Claussen’s honeymoon cruise on Royal Caribbean’s Serenade of the Seas ended on a tragic note. During the voyage, Fred suffered a massive heart attack. The Serenade’s medical staff treated him and then diverted the ship to St. Kitts, where he was transferred to a hospital.

Case dismissed: A little visa problem that sank their family cruise

Port separation anxiety is a term I use to describe the sudden decision some cruise passengers are faced with when a member of their party has to be left behind -- usually because of they don't have a passport or the right kind of birth certificate.

The smarter consumer: 7 questions to ask if you don’t want to be scammed

Lyn Cacella found an unbelievably good deal on a Royal Caribbean cruise to Bermuda through a website she’d never heard of called GlobalCruisesOnSale.com. The catch? She had to wire $1,359 to the business for her fare.

Is this enough compensation? He waited too long to use his cruise voucher

Gregg Brady was looking forward to his February cruise on Royal Caribbean's Voyager Of The Seas but the winds of fate were about to blow in a different direction. Just before his vacation, he had to be hospitalized and missed his sailing.

“Royal Caribbean should change its name to Pirates of the Caribbean”

A word of warning to anyone taking a cruse: Don't trust anyone with your valuables.

“Pay an additional $800 or you can’t board the ship”

Timing is everything when you pull a bait-and-switch. Most of them happen just before or after the purchase - an "oops-the-price-isn't-available" or a "sorry-did-we-forget-to-mention-a-fee" stunt. But for Mary Hoefs' Royal Caribbean cruise, she didn't find out until she tried to board.