Tami Alloway needs to cancel her hotel stay because of "extenuating" personal circumstances. Just one problem: the reservations are non-refundable.
Some hotel amenities aren't that important. Some are.
Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?
Debbie Rosenkranz books a non-smoking room at a Days Inn hotel. But when she arrives, she’s offered a smoking room. Does the hotel owe her anything?
Mary Fahy pays extra for a nonrefundable oceanview room through Expedia, but when she checks in, she’s given quarters overlooking the other side of the property. Is she owed a refund?
arryl and Carolyn Sigel believe they were scammed by their cruise line. After you read about what happened to them on the Celebrity Summit, you might agree with them.
Erika Spott is a card-carrying member of Choice Hotels' loyalty program, and she gives the hotel chain her business because she can always count on getting clean, reasonably-priced room.