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Was he overcharged at his Puerto Vallarta hotel?

Tony Levy and his family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with […]

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    Broke bride wants a $3,000 refund from Hilton — should I help her?

Broke bride wants a $3,000 refund from Hilton — should I help her?

Six months before getting married in her hometown of Santa Rosa, Calif., Pamela Baker-Miller made hotel arrangements for some of […]

Please cancel my nonrefundable hotel room, Priceline

Tami Alloway needs to cancel her hotel stay because of "extenuating" personal circumstances. Just one problem: the reservations are non-refundable.

They didn’t have the accessible room I reserved — what am I owed?

Some hotel amenities aren't that important. Some are.

Can I get a refund for my stay at the No-Tell Motel?

Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?

Smoked out of the Days Inn

Debbie Rosenkranz books a non-smoking room at a Days Inn hotel. But when she arrives, she’s offered a smoking room. Does the hotel owe her anything?

No oceanview room – and no refund

Mary Fahy pays extra for a nonrefundable oceanview room through Expedia, but when she checks in, she’s given quarters overlooking the other side of the property. Is she owed a refund?
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