Tony Levy and his family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with […]
Six months before getting married in her hometown of Santa Rosa, Calif., Pamela Baker-Miller made hotel arrangements for some of […]
Tami Alloway needs to cancel her hotel stay because of "extenuating" personal circumstances. Just one problem: the reservations are non-refundable.
Some hotel amenities aren't that important. Some are.
Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?
Debbie Rosenkranz books a non-smoking room at a Days Inn hotel. But when she arrives, she’s offered a smoking room. Does the hotel owe her anything?
Mary Fahy pays extra for a nonrefundable oceanview room through Expedia, but when she checks in, she’s given quarters overlooking the other side of the property. Is she owed a refund?