When Dave Mootz checked into the RIU Playacar two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach. The area was undergoing a much-needed beach restoration project — during his much-needed Mexico vacation.
Mootz was unhappy with the view and the incessant noise. So he complained to RIU, and after a lengthy back-and-forth, the hotel agreed to send him a two-night voucher, valid between Aug. 1, 2010 and Aug. 30, 2011. That made him a little more happy, but not by much. He’d asked for a partial refund, arguing that he couldn’t return to Mexico until 2013.