I’ve published this site since 1997, which is half an eternity on the Internet. You’ve seen features come and go, […]
Here's a New Year's resolution we can probably all agree on: Don't be a jerk when you're on the road.
I've noticed that our friends at the TSA haven't made any New Year's resolutions yet, at least not publicly, so as I thought I'd help the federal agency charged with the challenging task of protecting our transportation systems.
The best way to fight bad service is right now, in real time.
Tim Carpenter thought he had done everything he could to avoid a frivolous damage claim on his rental minvan.
When it comes to fixing travel problems, every happy ending isn't necessarily a Hollywood ending. Consider the case of Samantha McCormick, a 23-year-old Hotwire customer whose car rental rate unexpectedly doubled.
Why does it take forever and a day to get an answer to a customer service complaint?