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The Travel Troubleshooter
Travelers are turning to credit-card disputes when other routes to a refund have failed
What does “making it better for everyone” really mean?
Here’s to new beginnings
Your New Year’s travel resolution? Don’t be a jerk
New Year’s resolutions: 12 things the TSA shouldn’t do in 2012
The smarter consumer: How to fix a customer service problem now
How to win the car rental claim game
My car rental rate doubled — should I split the difference with Hotwire?
A quicker complaint fixer: How to speed up the resolution process
The Olympian task of going head-to-head with travel businesses
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