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    Does she deserve a full refund for a hotel room she stayed in?

Does she deserve a full refund for a hotel room she stayed in?

When the Glenmoriston Town House, in Inverness, Scotland, gave Andrea McEwen the keys to the wrong hotel room, her first […]

Hotels.com left me in Paris sans hotel

When Judi McManigal arrives at her hotel in Paris, she discovers she doesn't have a reservation. Her online travel agency won't help her. Is she stuck with the bill?

How to fix your hotel reservation problem

Here are the top three hotel reservation problems -- and how to make them go away.

Why won’t Starwood let me change my reservation ?

Carol Pratt is stuck with three pre-paid nights at a Starwood Hotel. Even though she wants to move the reservation by a few days, the hotel won't let her without losing all of her money. What's going on?

What to do if your hotel doesn’t exist

For just $89 a night, the all-suite hotel in Killeen, Tex., promised Steven Hoybook and his family "European-style luxury" - an offer that seemed too good to pass up.

Missed my hotel reservation by a month – do I still have to pay?

Elise Chon's reservation is off by a month - an error made by a travel agent. Does she still have to pay for the hotel stay she missed?

They didn’t have the accessible room I reserved — what am I owed?

Some hotel amenities aren't that important. Some are.
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