Kim Gandy is an experienced traveler, and she’d like to think she wouldn’t fall for a scam. But when she tried to book a rental car through Hotwire recently, she thinks she may have been duped.
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At United Airlines, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines, and it involved combining two complex passenger reservations systems.
But some United passengers referred to what happened in March as something else: chaos.
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When Molly Todd tried to secure seat assignments for a recent US Airways flight from Philadelphia to Cancun, Mexico, she made a disappointing discovery.
In order to sit next to her children, ages 7 and 10, she’d have to pay extra for her economy class seat.
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Question: I’ve been haggling with Travelocity for almost three months about a flight, and I need your help. I recently booked flights from Newark, N.J., to Madrid, Spain via Continental Airlines and on to my final destination of Barcelona, Spain, via Iberia.
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Christianna Kreiss thought she would be flying to India with her family a few weeks ago.
Instead, she spent hours in Pittsburgh trying to sort out a messy airline reservation that involved Air Canada, Lufthansa and Orbitz.
Kreiss eventually made it to India, but lost two vacation days and had other out-of-pocket expenses. Is she owed anything?
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Meryl Lee Seewald thought she was booking just one night at the Holiday Inn Miami International Airport. Instead, she booked eight.
Now she’s stuck with a nonrefundable one-week reservation at the hotel. Oh, if she’d only used a professional travel agent!
But wait: Seewald is the travel agent, and the reservation is for a client who is taking a cruise.
Now what?
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John Koehn planned his cross-country trip from Washington to Medford, Ore., with his wife and three-month-old daughter carefully. He booked their flight a year in advance to make sure they could sit together.
And then, just a few months before the trip, everything fell apart.
When Koehn logged on to the United Airlines website to check his reservation, he discovered his flights had been changed, along with his seat assignments.
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